About RAC Travel
At RAC Travel, we support our members at every stage of their journey, from planning the trip through to protecting it. Our Travel Insurance Consultants play a critical role in providing expert advice and peace of mind, ensuring our members are covered with the right insurance solutions for their travel needs.
While we generously reward sales performance, we also recognise that delivering exceptional customer care takes time and expertise, helping ensure our 1.3 million members continue to choose RAC Travel with confidence.
We have an exciting opportunity for a Travel Insurance Consultant to join our team on a full-time basis within our Travel & Tourism business.
Your role at a glance
What does every day look like for you?
Provide expert advice and sell domestic and international travel insurance policies to RAC members and customers.
Maintain a high level of knowledge across all travel insurance products, policies, and procedures.
Manage customer enquiries via phone, email, voicemail, and face-to-face interactions in line with service standards.
Process insurance quotes, policy documentation, and payments accurately and within agreed timeframes.
Follow up insurance quotes within 48 hours to maximise conversion rates.
Cross-sell and refer supplementary RAC products to ensure customer needs are fully met.
Complete general administrative tasks efficiently while maintaining compliance with RAC operating procedures.
What You'll Bring To The Team
Experience in a travel, tourism, insurance, or telephone-based sales environment (highly desirable).
Strong sales capability with a demonstrated ability to maximise conversion rates.
Excellent verbal and written communication skills with a strong customer-first mindset.
Proven ability to manage multiple tasks, work to deadlines, and perform well under pressure.
High attention to detail and accuracy when processing policies and payments.
A self-motivated approach with the ability to work autonomously while contributing to a team environment.
An accredited Travel & Tourism qualification is desirable but not essential.
Why you'll love working with us
Competitive salary paid fortnightly, plus performance-based incentives.
Cost of Police Clearance covered by RAC.
Ongoing training and professional development to build your insurance and sales expertise.
Access to a wide range of RAC member benefits.
A strong Diversity & Inclusion strategy that supports belonging and equity.
Generous discounts on home, contents and car insurance, plus free roadside assistance.
In-house Health and Wellness programs.
A very active Social Club - join one of the most engaged social clubs in Perth with over 900 members
Embark on a rewarding career with RAC Travel, where your customer focus and sales capability help protect our members' journeys and deliver genuine peace of mind. Apply today and become part of a team that supports better journeys for all.
How To Apply
Please submit your resume by clicking 'Apply' today
As an Equal Opportunity Employer, RAC Travel values inclusivity and promotes a workplace that actively seeks to welcome contributions from all people. If you require adjustments or support to fully participate in the recruitment process, please contact our Talent Acquisition Team.
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