Operations Manager (Key Account Manager)
Location:
Central Queensland (Bowen Basin)
Roster:
5:2 FIFO or DIDO
Segment:
Energy & Resources
Join a high-performing, values-driven team on an exciting growth journey.
We're seeking an experienced and dynamic
Operations Manager (Key Account Manager)
to lead a portfolio of Villages for a key client in Central Queensland. This site-based role offers a unique opportunity to oversee multi-functional teams across catering, cleaning, and village services, while building trusted relationships with key stakeholders.
Key Responsibilities
* Lead end-to-end operations across multiple Villages, including catering, cleaning, mine site cleaning, and accommodation services.
* Build and maintain strong relationships with the client and key stakeholders to drive service excellence and organic growth.
* Ensure operational efficiency and compliance with all ISS and client policies, procedures, and HSE systems.
* Deliver against KPIs and budgets with full P&L accountability.
* Partner with ISS's Operational Performance Team to drive continuous improvement and contract success.
* Foster a positive, inclusive, and high-performing team culture focused on learning and development.
* Manage talent through succession planning and leadership development initiatives.
* Represent ISS professionally in all matters, both internally and externally.
About You
* Minimum 5 years' experience
in a senior operational leadership role in the resources, mining village, integrated services, or hospitality sector.
* Demonstrated success in
managing client relationships
at a senior level, ideally within a matrix environment.
* Proven ability to drive performance through clear operational planning, financial acumen, and strategic leadership.
* Strong commitment to
HSE compliance
and safety-first culture.
* Exceptional communication skills with a professional approach to service delivery.
* Inspirational leader who can engage and develop teams across remote operations.
Mandatory Requirements
* Open Manual C Class Driver's Licence.
* Ability to obtain and maintain:
* Standard 11 Coal Induction
* QLD Coal Board Medical
* Pre Employment Functional Assessment
What We Offer
* Career development and training within a global organisation.
* Supportive leadership and a commitment to your growth and success.
* Access to a wide range of
company benefits and employee programs
.
* Be part of a company that lives its values –
"People Make Places"
.
Apply Now
To apply, click the
'Apply'
button and complete our online application process.
At ISS, we are proud to be an
inclusive and diverse workplace
. We welcome applications from Aboriginal and Torres Strait Islander peoples, Veterans, people with disability, culturally diverse backgrounds, and members of the LGBTIQA+ community.
We are committed to ethical employment, fair pay, and ensuring a safe, respectful environment for every employee.
Learn more about ISS in
Australia and New Zealand
at our website.
**WE RESPECTFULLY ASK NO AGENCY APPROACHES PLEASE**