Join to apply for the EL1 Assistant Director, Digital Program Delivery role at Aged Care Quality and Safety Commission
About the Aged Care Quality and Safety Commission
The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. We work to improve the lives of older people by maintaining the integrity of the aged care system. As the single independent regulator of Australian Government aged care services, we offer a variety of interesting and challenging jobs across most capital cities. It is an exciting time to join the Commission, with major reforms underway to safeguard and protect older Australians receiving aged care services. Learn more about the Commission and our Regulatory Strategy on our website: the Team
The Program Delivery Team sits within the Strategy and Architecture Section of the Digital Group. This section provides strategic direction, guidance, and governance for the effective management and optimisation of the Commission's Digital & ICT infrastructure, ensuring technology investments support the Commission's goals and priorities. The Program Delivery Team leads and coordinates the successful delivery of digital projects across the Commission, ensuring alignment with strategic goals, effective change management, and optimal resource allocation.
About the Role
We are seeking a highly skilled program delivery professional to lead and coordinate the successful delivery of digital projects across the Commission. This role supports project teams, fosters a collaborative, high-performance culture, and requires structured planning, proactive risk management, and collaborative stakeholder engagement to achieve lasting solutions. The role will monitor and manage cross-team dependencies and engage a range of stakeholders to ensure clear deliverables and responsibilities. The holder will lead a team with diverse skills across the project lifecycle, applying delivery methodologies suited to the circumstances, and will work closely with the Digital Governance and Compliance Team Lead to ensure successful delivery of digital initiatives that support the Commission's objectives.
Position Duties
Leadership and Team Management
Lead, mentor, and support the Digital Program Delivery team, fostering a positive, collaborative, and high-performance work environment.
Provide guidance, coaching, and development opportunities to team members, promoting professional growth and a solutions-oriented approach.
Promote a collaborative culture focused on teamwork, transparency, and mutual respect.
Project Planning and Delivery
Oversee the end-to-end planning, execution, and delivery of digital projects, ensuring they are completed on time, within scope, and on budget.
Support the development of project plans, allocate resources, and coordinate team efforts to achieve objectives.
Ensure projects align with the Commission's digital strategy and priorities; regularly evaluate alignment and outcomes.
Resolve conflicts or roadblocks promptly to maintain momentum.
Work with the Digital Change Team to lead change management efforts for smooth adoption of new solutions.
Act as a change advocate, communicating effectively to stakeholders and ensuring readiness for new systems and processes.
Stakeholder Engagement and Communication
Act as a liaison between the Digital Program Delivery team and key stakeholders, ensuring transparency and effective communication.
Provide regular project updates and reports, proactively addressing changes, risks, or issues.
Resource Allocation and Capacity Management
Manage resource allocation across multiple projects, ensuring optimal utilisation and balanced workloads.
Forecast and plan for future resource needs based on project pipeline, adjusting resources as required.
Risk and Issue Management
Identify, assess, and manage risks and issues across all projects, implementing mitigation strategies and ensuring teams understand risk management.
Maintain a risk register, tracking status of key risks and mitigation activities.
Develop and implement best practices, standards, and methodologies for digital project delivery to improve efficiency.
Encourage innovation and exploration of new tools, technologies, and practices to support digital transformation.
Promote a culture of continuous improvement, leveraging feedback and lessons learned.
Position Eligibility Requirements (Selection Criteria)
To be successful in this role you will need to demonstrate the following:
Degree in Project Management, Information Technology, Business, or a related field, or demonstrable relevant experience. Relevant professional certification (e.g., PMP, PRINCE2, Agile) is desirable.
Proven experience (5+ years) in managing digital programs or projects.
In-depth knowledge of project management methodologies, including Agile and Waterfall, and proficiency in using project management tools (e.g., Azure DevOps, MS Project, JIRA).
Demonstrated experience in leading project teams and managing multiple, complex digital projects from inception through to completion.
Strong people management skills with the ability to lead, mentor, and inspire a high-performance project team.
Excellent interpersonal and communication skills, with the ability to engage and influence stakeholders at all levels.
Strong analytical and problem-solving skills, with the ability to proactively identify, assess, and manage project risks.
Ability to thrive in a dynamic environment, handling multiple priorities and adapting to changing project demands.
A commitment to continuous improvement, with the ability to implement and promote best practices in digital program delivery.
Baseline security clearance (Australian Citizenship) or eligibility to obtain; must hold Australian Citizenship.
Experience in budget management, financial forecasting, and reporting, with a focus on resource efficiency is desirable.
Experience working within an Australian Government agency is highly regarded.
Position Notes
Salary offered will be between $118,588 to $135,251 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.
Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information, please visit Pool established through this selection process may be used to fill this or future ongoing or non-ongoing vacancies.
In your application, please provide a statement of claims against the position eligibility requirements (selection criteria) in no more than 600 words, including what strengths you would bring to the role, and a copy of your CV. Please complete the application and submit by 8 September 2025 at 11:30 pm AEST. For assistance, contact our recruitment team at or on .
Diversity and Inclusion
The Commission is committed to fostering a workplace with flexible work arrangements to support a diverse, respectful and inclusive culture for all staff. The Commission recognises Aboriginal and Torres Strait Islander cultures and is committed to the implementation of our Reconciliation Action Plan, valuing the knowledge and experience of Indigenous employees to strengthen safety and wellbeing of aged care consumers.
Further information
For more information about the Commission, locations, and resources, please visit This description preserves the essential content of the original job posting while removing irrelevant boilerplate and formatting inconsistencies.
#J-18808-Ljbffr