What you can expect in this role.
Your role within Housing & Homelessness Services will support the department to deliver housing & homelessness services through Housing Service Centres. The work you will do helps someone every day & that means the world to us.
You will provide a broad range of applicant, tenancy & property management services and advice to customers, advocates and other stakeholders.
You will provide a high quality, person-centred social housing & housing assistance service to diverse customers experiencing complex & challenging housing & whole of life issues in person over the front counter, digitally, by telephone, correspondence, in the field & through outreach services in the community.
Field work is a regular requirement of this role. Conditions in the field are changeable & can be volatile, requiring varying degrees of vigilance & management of risk.
What you will be doing:
• Work collaboratively to respond to customers, undertake customer interviews, make referrals to support service agencies, assess new housing and bond loan applications and rental grants.
• Manage tenancy arrangements, allocations and vacancies, liaising with the community and other housing providers and ensure departmental compliance.
• Conduct home visits to properties and investigate and facilitate the resolution of any tenancy disputes and complaints as well as manage the maintenance of properties and conduction property inspections.
• Monitor and manage outstanding arrears, rent assessments, pay deductions and refunds and actioning sundry debts and collections as required.
• Use Microsoft products and other IT systems to maintain accurate customer and property records and file notes with a high level of accuracy and work output.
• Support and help maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day-to-day operations.
Applications to remain current for 12 months.