**IT Support Specialist Position**
We are seeking a skilled IT support specialist to provide technical assistance and troubleshooting services.
The ideal candidate will have experience in managing service desks, providing technical support, and resolving incidents.
Key Responsibilities:
* Service Desk Management: Manage and maintain the service desk, ensuring timely and accurate updates to customers.
* Technical Support: Provide first- and second-level technical support for PC, network, and hardware issues.
* Incident Resolution: Identify and resolve incidents arising from disruptions to hardware, software, network, and telephony services.
* Process Improvement: Identify opportunities for improving service desk capability and IT services.
Requirements:
* 3-5 years' experience as an IT Service Desk Officer in a small-medium Information Technology Team.
* Experience in Microsoft Desktop/Network/Server administration and support.
* Certificate 4 in IT Service Desk or equivalent.
* Intermediate to advanced skills and knowledge of Office 365/SharePoint and Microsoft Product Portfolio.
* ITIL experience and knowledge.
What We Offer:
* A dynamic and supportive work environment.
* Ongoing training and development opportunities.
* A comprehensive benefits package.
* ShoreXtra perks, including game lounge and employee referral incentives.