As a key member of our Box Office team, you will play a vital role in sharing our incredible shows with audiences, selling tickets, and providing recommendations based on audience interests.
Job Responsibilities
* Supervise the day-to-day activities of Box Office Assistants, ensuring they are managed effectively and efficiently.
* Collaborate with Box Office Managers to resolve tasks such as issuing and refunding complimentary tickets, promotional offers, and artist requests.
* Engage with customers, provide advice and directions, and recommend shows to ensure a positive experience for all visitors.
* Process exchanges and refunds using the Red61 ticketing system, ensuring accuracy and efficiency.
* Respond to customer inquiries via email, phone, and in person, providing exceptional service at all times.
* Act as the first point of escalation for audience issues or complaints, resolving them promptly and professionally.
* Troubleshoot ticketing issues to minimize disruptions and maintain a high level of customer satisfaction.
* Anticipate and meet the needs of our diverse audience, ensuring a safe and enjoyable experience for all.
* Support the daily operations of the venue, including maintaining cleanliness, managing lost property, and reporting safety concerns.
* Assist audiences with specific access requirements, providing personalized support whenever needed.
Requirements
* Enthusiasm, motivation, and a strong work ethic to thrive in a fast-paced environment.
* Passion for the Arts and an excitement about our Summerhall Arts program.
* Ability to work well under pressure, maintaining composure and professionalism at all times.
* Strong team player with excellent communication and interpersonal skills.
* Previous experience in customer service roles, preferably in festivals or arts organizations.
* Desirable experience with Red61 ticketing system.
Benefits
* Competitive hourly rate of £13.10 per hour, plus holiday pay.
* Temporary, fixed-term contract from 1st August to 25th August.
How to Apply
For more information and application details, please visit our website.
The deadline for applications is Tuesday, 1 July at 17:00.