Join Hilton as a Guest Service Associate to deliver exceptional guest experiences from check-in to check-out while supporting front office operations.
Your Role
Here’s what you will be doing:
- Provide reception services for Guests, ensuring an exceptional experience from check-in through check-out
- Complete audits as required
- Achieve positive outcomes from Guest queries efficiently and timely
- Ensure efficient reception experience including check-in/out and audit procedures
- Keep Guest Service Manager informed of relevant guest and departmental feedback
- Demonstrate high-level customer service at all times
- Attend training courses and assist with Night Team training and development
- Maintain knowledge of hotel room categories, rates, packages, promotions, and general product knowledge
- Maximize room occupancy using up-selling techniques to promote hotel services and facilities
- Follow correct procedures for acceptance of foreign currencies, credit cards, and cash per hotel credit policy
- Comply with hotel security, fire regulations, and health and safety legislation
- Operate front of house equipment and property management systems according to policies and procedures
- Adhere to company brand standards
- Assist other departments as necessary
About You
The company is looking for:
- Previous experience in a customer-focused industry
- Positive attitude and good communication skills
- Commitment to delivering high-level customer service
- Excellent grooming standards
- Calm, effective, organized with great attention to detail
- Ability to multi-task while maintaining a positive attitude when working with Guests
- Professional manner emphasizing hospitality and guest service
- Ability to work independently and as part of a team
- Competent IT proficiency
- Advantageous: previous cash handling experience
- Advantageous: Front Office/Concierge experience in hotel, leisure, or entertainment sectors
- Advantageous: conflict resolution experience
Training & Development
- Attend appropriate training courses as required
- Assist with Night Team's training and development efforts
#J-18808-Ljbffr
📌 Guest Service Associate (Start ASAP)
🏢 Robogals
📍 Alice Springs