IT Service Desk Manager / Delivery Manager
Peoplebank West Perth, Western Australia, Australia
IT Service Desk Manager / Delivery Manager
Peoplebank West Perth, Western Australia, Australia
1 day ago Be among the first 25 applicants
* Strong experience with ITIL OR ITSM
* Initial 6 months contract
* Seeing experience managing IT service desks
* Strong experience with ITIL OR ITSM
About The Role
We are seeking an experienced IT Operations Manager or IT Service Delivery Manager to lead our IT service desk and operations functions, ensuring seamless delivery of support services in a dynamic enterprise or government environment.
Key Responsibilities
* Lead and manage IT service delivery teams to meet SLA and customer satisfaction targets
* Oversee daily operations, including incident, request, change, and problem management
* Ensure ITIL-aligned processes are followed and continuously improved
* Manage ITSM tools such as ServiceNow, Halo, or Remedy
* Collaborate with MSPs and third-party vendors to ensure consistent service performance
* Monitor compliance with IT policies, standards, and reporting requirements
* Drive continuous improvement through analysis of service trends and feedback
Required Skills & Experience
* Proven experience in managing IT service desks or operations teams within enterprise or government sectors
* Strong working knowledge of the ITIL framework (ITIL certification preferred)
* Hands-on experience with incident, change, request, and problem management
* Proficient with ITSM platforms (e.g., ServiceNow, Halo, Remedy)
* Demonstrated ability in vendor and contract management, including with MSPs
* Exceptional customer service and stakeholder communication skills
* Familiarity with IT compliance, auditing, and governance practices
How To Apply
If you are interested and possess the required experience, please apply now via the link below to be considered.
Contact: Alson Fernadnes - (08) 9423 1403 - (Job reference: 266657)
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Contract
Job function
* Job function
Information Technology
* Industries
Staffing and Recruiting
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