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Location – Australia or New Zealand (True hybrid role)
This Role Reports To – Head of Architecture & Industries
We are seeking a highly skilled Salesforce Program Architect to join our growing team. The primary purpose of this role is to design and oversee the delivery of transformative Salesforce solutions specifically for government ,public sector and enterprise clients. The ideal candidate will possess deep expertise in Salesforce Industry Solutions, strong technical capabilities across the Salesforce ecosystem, and excellent communication skills to bridge business and technical stakeholders at all levels.
Role Responsibilities
* Engage with customer stakeholders to deeply understand their challenges, opportunities, and translate these into compliant, scalable Salesforce solutions.
* Design end-to-end Salesforce architectures using Salesforce Industry Solutions, OmniStudio, Service Cloud, Experience Cloud, and platform extensibility (OmniStudio, LWC, Apex)
* Lead technical discovery workshops, document as-is architecture, identify areas for improvement, and design to-be solutions aligned to customer needs.
* Ensure designed solutions adhere to standards for security, privacy, compliance, and accessibility.
* Develop and present clear architectural documentation, including solution options, trade-offs, architecture decision records and recommendations.
* Collaborate with PMO, delivery leads, vendors, and stakeholders to support program governance, steering committee inputs, and risk management.
* Define roadmaps for digital transformation journeys tailored to customer priorities and budget constraints.
* Act as the technical authority across all phases of project delivery, maintaining Cloudwerx’s quality standards.
* Mentor Salesforce tech consultants and developers in Salesforce Industry best practices, architecture standards, and solution delivery.
Knowledge, Skills & Experience
* Australian or New Zealand Citizen or Permanent Resident.
* 10+ years experience delivering technology solutions, with 6+ years focused on Salesforce.
* Strong expertise across Salesforce Industry Solutions, Service Cloud, Experience Cloud, OmniStuTechnology Solutionsdio, LWC, and Apex.
* Strong technical implementation experience in Salesforce Industry Solutions, OmniStudio, DataRaptor, LWC, Apex, business rules engine, and secure integration patterns
* Skilled at running client discovery tech focused workshops and translating business needs into technical designs.
* Strong understanding of Salesforce security models and integration approaches with external systems (APIs, middleware).
* Experience with Agile delivery methodologies and the software development lifecycle.
* Excellent communication and stakeholder engagement skills, able to convey complex technical concepts to non-technical audiences including C-Suite executives.
* High attention to detail, strong problem-solving abilities, and a proactive mindset.
* A passion for helping client organisations achieve mission impact through digital transformation.
* Salesforce certifications highly regarded, particularly Salesforce Certified Application Architect, System Architect, and Public Sector Solutions Consultant.
Preferred
* Demonstrated experience architecting end-to-end Salesforce solutions for government or public sector organisations.
* Deep understanding of public sector business processes, case management, constituent engagement, and regulatory compliance.
* Competitive salary and benefits package.
* Opportunity to work with cutting-edge technology and make a real impact on our customers’ businesses.
* Collaborate and supportive team and work environment.
* Professional development opportunities to further your skills and knowledge.
* Chance to contribute to a growing and innovative company.
Seniority level
* Seniority level
Director
Employment type
* Employment type
Full-time
Job function
* Industries
Professional Services and Technology, Information and Media
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