Job Description
Drive your career forward with Shannons – Join our team of Motor Enthusiasts in Toowoomba!
Start Date: Wednesday 8th July 2026
We're looking for motoring enthusiasts to join Shannons on a part‐time basis in our Toowoomba office. We have 2 shift options available, see below for more information. At Shannons, we don't just insure vehicles — we live and breathe them. Join a team of genuine enthusiasts who share their passion daily, helping customers protect what they love most.
This isn't just a job, it's your chance to connect with like‐minded people, share your passion, and make a real difference.
What You'll Do
As a Motor Enthusiast Underwriter, you'll use your motoring knowledge to support customers who care deeply about their vehicles — just like you. From providing tailored advice to protecting their pride and joy, your expertise will make all the difference.
You'll Be Responsible For
* Handling inbound calls from enthusiasts and delivering expert advice with genuine enthusiasm
* Helping customers find tailored insurance cover or update their existing policy while making the complex simple
* Sharing your passion for all things motoring in every conversation and connecting authentically with customers about their vehicles
* Navigating multiple digital systems efficiently to provide accurate and timely support
* Using a balanced scorecard framework to meet achievable performance targets and quality standards
* Completing 7 weeks full‐time comprehensive onsite training to set you up for success
What You'll Bring
* Required: Genuine passion for vehicles and the ability to engage authentically and professionally with our enthusiast customer base
* Strong customer service experience
* Clear, confident communication skills with the ability to simplify complex information
* Strong technical proficiency and ability to navigate multiple systems
* Growth mindset, enthusiasm to contribute to a collaborative team, and drive to achieve personal and team targets
* Full commitment to the nominated shift pattern and full‐time 7‐week training program
* Suitable home workspace or willingness to set one up for hybrid working
What We Can Offer You
* Competitive salary: $71,008.00 including 12% super
* Additional incentives: Penalties on eligible shifts & performance‐based incentives
* Work‐life balance: Flexible work options — 50% in office, 50% work from home
* Leave benefits: 20 weeks paid parental leave, emergency response leave, military service leave
* Perks & discounts: Discounts across 400+ major retailers
* Career growth & development: Recognition programs, career development pathways, study support
* Community & giving back: Paid volunteer leave, matched giving through our community programs
Shift Options & Training
We're currently recruiting for part‐time positions in Toowoomba with the following shift options:
* Option 1: Mon, Tues, Wed, Thurs – 30 hours per week – start window between 9 am‐11 am
* Option 2: Sat, Mon, Tues, Wed – 20 hours per week – start window between 9 am‐12 pm
'Start window' means your rostered start time may vary within the listed hours. You must be able to fully commit to the shift option selected.
You will undergo 7 weeks of full‐time onsite training based at our Toowoomba office. Following this, you will transition to working from home at the discretion of your leader.
Work From Home Requirements
As this role is a combination of onsite attendance and work from home, you will need to be set up accordingly. You will be provided with a Suncorp laptop; however, you must have a good quality internet connection, ergonomic set up and a private space.
About Shannons
Shannons is Australia's leading insurance provider for motoring enthusiasts. We are also one of Australia's leading motorcycle insurance providers and support more than 1,200 car and motorcycle enthusiasts' events throughout Australia every year. We are part of the Suncorp Group family, helping customers gain peace of mind when it matters most.
We value the unique experiences, insights and diverse workforce that benefits our people, our business, and our customers.
#J-18808-Ljbffr