Housing Officer
Our team is dedicated to providing comprehensive tenancy and property management services. As a Housing Officer, you will play a vital role in delivering these services to tenants across our housing programs.
You will be responsible for managing tenancies, maintaining accurate records, and supporting clients to sustain long-term housing outcomes. You will also build strong relationships with tenants, service providers, and internal teams to achieve holistic and client-focused outcomes.
* Conduct efficient arrangements to lease vacant properties quickly and effectively.
* Maintain all tenancy documentation in line with organisational and regulatory requirements.
* Educate tenants on their rights and responsibilities to promote positive tenancy outcomes.
* Perform routine, exit and entry property inspections as required and complete necessary property reports.
* Represent the organisation's interests at court/tribunal hearings where necessary.
* Respond promptly and constructively to tenant feedback, informal complaints, and appeals to support service improvement.
* Maintain positive relationships with external and internal stakeholders.
* Contribute to developing and implementing strategies that connect tenants to additional support.
Requirements for Success
* Prior experience working with vulnerable client groups.
* Community housing or property management experience desirable.
* Knowledge of the Residential Tenancy Act and NCAT process preferred.
* Strong Microsoft Office skills for reporting.
* Ability to manage competing priorities in a fast-paced environment.
* Excellent written and verbal communication skills.
* Valid driver's licence.
Benefits
* Rewarding work that makes a real difference.
* Not-for-profit salary packaging reducing your tax liability.
* Free external counselling and access to confidential support.
* Opportunities for volunteering.
* Additional leave including an extra public holiday, annual leave day, and purchased leave.