Key Responsibilities
The key responsibilities of this role include:
1. Building meaningful connections with customers to accurately understand and identify their concerns and issues.
2. Investigating and identifying the root causes of complaints, collaborating with internal teams and external partners to develop effective resolutions.
3. Drafting professional correspondence to customers and stakeholders in accordance with regulatory obligations.
4. Facilitating resolutions by coordinating across departments and stakeholders, ensuring compliance with relevant obligations and regulations.
5. Providing feedback to relevant teams, driving continuous improvement in processes and customer satisfaction.
6. Identifying risk factors and proactively developing mitigation strategies to protect customer satisfaction and organizational interests.
7. Supporting and participating in change initiatives to enhance operational efficiency and overall customer experience.
We offer a range of benefits, including access to health and wellbeing services and discounts on selected products and services from ANZ. We also provide opportunities for growth and development, and a collaborative work environment that values diversity and inclusion.
If you are a motivated and results-driven individual who is passionate about delivering exceptional customer outcomes, we encourage you to apply.