This role offers a chance to apply your knowledge in real-world situations, working with various industries and diverse teams. You will be part of a world-class Support team that provides quality assistance to our global customer base, ensuring their network infrastructure runs seamlessly.
Responsibilities
* Troubleshooting Network Issues: Diagnose and resolve wireless, security, switching, phone, and other network-related problems reported by customers and partners.
* Collaboration and Ownership: Work closely with the Support team to resolve network outages, misconfigurations, and complex issues, owning each issue from initial report to resolution.
* Packet Capture Analysis: Read and analyze packet captures using Wireshark to identify network issues.
* Critical Issue Resolution: Collaborate with Engineering and Management to diagnose and resolve critical escalated issues.
* Knowledge Base Contribution: Contribute to Knowledge Base articles by suggesting, editing, and writing in-depth content.
* Staying Up-to-Date: Stay updated on Meraki features and technology through training sessions, team communications, and industry trends.
Qualifications
* Fundamental Networking Protocols: Thorough understanding of fundamental networking protocols such as TCP, STP, ARP, Ethernet, OSPF, etc.
* Network Technologies: Basic experience with network technologies including firewalls, content filters, routing/switching, VLANs, and wireless networks (802.11a/b/g/n/ac).
* Previous Experience: Previous internship, work, or volunteer experience in a network lab environment is helpful.
* Communication Skills: Excellent written and verbal communication skills in English.
* Eagerness to Learn: Eagerness to learn and be a team player.
* Passion for Networking: Passion for networking, IT, and helping people.
* Education: Currently pursuing or holding a B.S. in Computer Networking, Information Technology, or a related field.
About Us
We value diversity, inclusion, and collaboration. Connecting different perspectives fosters innovation and helps us realize the full potential of our people. We are committed to building an inclusive employee experience that promotes appreciation, belonging, growth, and purpose for everyone.
At Cisco Meraki, we strive to create a workplace where everyone feels valued, respected, and empowered to succeed. Our team is passionate about delivering exceptional support and service to our customers, and we believe that this starts with fostering a positive and inclusive work environment.