Technical Solutions Engineer, Compute, Google Cloud (English, Chinese Mandarin) – Overview
Google Cloud is seeking a Technical Solutions Engineer (TSE) for Compute with fluency in English and Chinese Mandarin. This role supports customers globally with 24x7 coverage to help transition to Google Cloud, troubleshoot technical issues, and advocate for customer needs across cross-functional teams.
About the Job
In this role, you will be part of a global team that provides 24x7 support to help customers seamlessly make the switch to Google Cloud. When customers cannot resolve issues themselves, your job is to ensure that we have the necessary tools and processes to swiftly resolve the issue. You will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting. The TSE team focuses on customer needs and you will help drive the success of Google Cloud by understanding and advocating for our customers’ issues. You may be required to work in a shift pattern or non-standard work hours, including weekends.
The Mission Critical Service (MCS) is a high-touch support offering for Google's most critical and high-value customers. As the TSE, you will guide onboarding, assess needs, help set up services, and provide ongoing support through reviews, action-item follow-ups, drill tests, alert configurations, and architectural changes. Google Cloud delivers enterprise-grade solutions to customers in more than 200 countries and territories.
Responsibilities
- Manage the customer’s problem through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Cloud Platform products.
- Develop an in-depth understanding of Google's product technology and underlying architectures by troubleshooting, reproducing, determining root causes, and building tools for faster diagnosis.
- Act as a consultant and subject matter expert for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
- Work closely with multiple product and engineering teams to find ways to improve the product, and interact with Site Reliability Engineering (SRE) teams to drive high-quality production; understand customer issues and advocate for their needs with cross-functional teams.
- Be available for non-standard work hours or shifts which may include weekends.
Minimum Qualifications
- Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
- 5 years of experience with reading code in one or more core programming or scripting languages (e.g., C, C++, C#, Java, Python, JavaScript, Bash/Shell, Perl).
- 2 years of experience with computer networking and web technologies (e.g., HTTP, HTML, DNS, etc.) or system/network administrator level experience with Linux/Unix or other operating systems.
- Ability to communicate in English and Chinese Mandarin fluently, to interact with different regional customers and stakeholders.
Preferred Qualifications
- Experience with any of the following IaaS solutions: Kubernetes, system virtualization, on-premise or hybrid cloud computing, cloud identity and security system, cloud monitoring and logging or local and cloud storage.
- Experience with any of the following cloud storage solutions: SQL database administration, Google App Engine, open source software communities, cloud networking solutions or distributed computing technology.
- Experience with computer networking.
- Excellent troubleshooting, attention to detail, and written and verbal communication skills.
Equal Opportunity and Accommodation
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Location and Application Details
Note: By applying to this position you will have an prospect to share your preferred working location from the following: Tokyo, Japan; Sydney NSW, Australia.
Minimum qualifications and application details may vary by location. Please refer to the job posting for the most current information.
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📌 Technical Solutions Engineer, Compute, Google Cloud (English, Chinese Mandarin)
🏢 Google
📍 City of Sydney