Customer Experience Specialist
We are seeking a highly motivated and enthusiastic individual to join our team as a Customer Experience Specialist.
About the role:
In this dynamic position, you will have the opportunity to work with our customers to deliver exceptional service and support. You will be responsible for providing solutions to customer queries, resolving issues in a timely and professional manner, and working collaboratively with your colleagues to achieve sales targets.
Key responsibilities:
* Provide excellent customer service through proactive communication and problem-solving skills.
* Work collaboratively with colleagues to achieve sales targets and meet customer needs.
* Contribute to the maintenance of a positive store environment, adhering to company standards and guidelines.
* Participate in visual merchandising initiatives to maintain a visually appealing store presentation.
* Embody the Country Road Group values, demonstrating a genuine passion for delivering exceptional customer experiences.
The ideal candidate:
To succeed in this role, you will possess a true passion for fashion, exceptional customer service skills, and a natural ability to communicate effectively with people from diverse backgrounds. You will also have strong problem-solving skills, a flexible attitude, and a willingness to learn and adapt to new situations.
Why choose us:
As a valued member of our team, you can expect to receive competitive rewards and recognition for your hard work and dedication. Our company offers generous employee discounts, a fun and supportive work environment, and opportunities for career growth and development. Additionally, we value our Corporate Social Responsibility program, which allows employees to make a positive impact on our community through various partnerships and initiatives.
Trenery is a design-led brand that creates simple, sophisticated collections for women and men. Our pieces are timeless in style and grounded in considered design, traditional craftsmanship, and premium fabrications sourced from around the world. As part of the Country Road Group, we offer a unique portfolio of premium brands that cater to the modern lifestyle.