Job Overview
This role is critical to delivering exceptional customer service and ensuring a safe and efficient passenger experience.
As a key member of our team, you will work closely with your partner to provide high-quality assistance to passengers, educate customers about ticketing products, and participate in community engagement programs.
You will also be responsible for maintaining a visible presence onboard bus services, enhancing passenger and driver safety, and completing daily reports on activities and incidents.
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Key Responsibilities
* Provide high-quality customer service and assistance to passengers
* Educate customers about ticketing products and the network
* Participate in community engagement programs or activities
* Check customers' payments for services
* Issue Penalty Infringement and Warning Notices
* Enhance passenger and driver safety by maintaining a visible presence onboard bus services
* Complete daily reports on activities and incidents
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Requirements
* Excellent communication skills and ability to build rapport
* Ability to remain calm in tense situations and exercise good judgment
* Conflict resolution skills and ability to de-escalate and resolve situations
* Teamwork
* Well-presented, polite, and courteous demeanor
* Assertive and able to ask customers questions
* Ability to follow set procedures and policies
* Ability to work with minimal supervision
* Ability to write reports
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Selection Process
Shortlisted candidates will undergo medical and psychological pre-employment testing and a police background check.