Ramp Services Agent Location: Darwin Airport, NT, AU, 0820 Flexible Work Arrangement: Onsite Job Category: Fixed Base Operations (FBO) Career Level: Graduate / Entry Level Requisition Id: 5482 Your Opportunity
As a Ramp Services Agent, you will play a key role in ensuring the safe, efficient, and seamless turnaround of aircraft at our facility. Your focus will be on maintaining a high level of service and safety while supporting the day-to-day operations across the ramp, hangar, and customer-facing areas.
Your Responsibilities
Operational Duties
* Marshal, chock, and tow aircraft using approved equipment.
* Assist with refuelling and aircraft toilet servicing.
* Maintain ramp and hangar cleanliness, including removal of FOD.
* Support hangar management and record aircraft movements.
* Conduct adverse weather mitigation procedures.
* Monitor lounge and FBO area cleanliness, ensuring a premium standard.
* Provide outstanding service to VIP passengers and flight crews.
* Answer telephones promptly and professionally.
* Identify opportunities to upsell additional FBO and Jet Aviation services.
Safety, Compliance & Procedures
* Comply with all Jet Aviation WHS, Aviation Safety and Environmental policies.
* Follow all procedures for airside access and airport security.
* Ensure use of PPE and safety cones/barriers as required.
* Store GSE equipment correctly and ensure tarmac safety protocols are followed.
* Participate in safety initiatives, emergency response training, and complete all required training modules.
What will Help you too Succeed
* Proven experience in customer service roles.
* Proficient in Microsoft Office applications (Outlook, Word, Excel).
* Excellent time management and prioritisation skills.
* High attention to detail and the ability to work under pressure.
* Flexible availability, including weekends and various shifts.
* Physically capable and comfortable working outdoors in varying weather conditions.
* Prior experience in aviation, airport operations or FBO environments is an advantage
* Strong interpersonal and communication skills.
* Ability to handle critical deadlines and multitask effectively.
* A team player with a proactive, \"can-do\" attitude.
* A strong focus on safety and customer service excellence.
* Alignment with Jet Aviation's core values: Trust, Honesty, Alignment, and Transparency.
Why Jet Aviation?
* Career Growth Opportunities - Build a future in corporate aviation, aircraft maintenance, logistics, or global operations. Many of our team members have grown into senior roles both locally and internationally.
* Be Part of a Global Network - Jet Aviation is a globally respected brand with FBOs in key cities around the world, offering incredible exposure and learning.
* Professional Development - Gain cross-functional experience in operations, logistics, customer service, and safety - foundational skills for a successful aviation career.
* Prestigious Clientele - Work closely with high-profile clients, private jet owners, and international crew, elevating your professional communication and service delivery skills.
* Make an Impact in Aviation - Help ensure smooth transitions for private and corporate aircraft movements and contribute directly to safe and seamless operations.
How to Apply?
Your application must consist of the following:
* Acknowledgement that you have a current legal right to work in Australia;
* A cover letter (1-2 pages max) outlining how you meet the requirements of this role; and
* A copy of your updated resume.
Please note: Current Jet Aviation employees should apply direct via JA SuccessFactors under ‘Careers'.
Pre-Employment Requirements
Selected applicants may be expected to successfully complete:
* Pre-employment medical and drug/alcohol testing
* National police and criminal history checks
* Right to work in Australia verification
* Functional/practical assessment
* Computer, literacy, and numeracy assessments
* Qualification/license checks (if applicable)
* Working with Children (Blue Card) verification
* COVID-19 vaccination status check (as per government mandates)