Bring your exceptional customer service skills to the forefront – connect, coordinate, and support our teams to deliver outstanding customer experiences.
About Us:
Global Facilities Maintenance is Australia's premier provider of beverage and food preparation equipment and services. We deliver end-to-end solutions tailored to the needs of various sectors, including supermarkets, meat, bakeries, delicatessens, catering, government, hotels, cafes, bars, pizzerias, quick-serve retail, convenience stores, and food packaging markets.
About the Opportunity:
Based in our branch in Seven Hills and reporting to the Service Manager, this role is ideal for someone who thrives on challenges, excels in communication, and is passionate about delivering top-tier service. As the vital link between our customers and technical team, you'll ensure seamless communication and efficient coordination of service jobs, playing a key role in driving success and satisfaction.
What You'll Be Doing:
* Assign service jobs to technicians and subcontractors, prioritising efficient scheduling to reduce overtime.
* Ensure clear and timely communication with customers, providing updates on service job statuses and sharing all relevant information effectively.
* Monitor job progress and coordinate with subcontractors, technicians, and suppliers.
* Manage warranties and oversee workshop operations for timely equipment returns.
* Coordinate installations, removals, and asset management.
* Collaborate with team members regarding quotes and spare parts.
* Maintain detailed records, review timesheets, and generate reports.
* Perform any other ad hoc duties as required by management.
What We're Looking For:
* Proven experience in a Service Coordinator role or similar.
* Proficiency in Microsoft Office Suite at a basic to intermediate level.
* A high level of integrity and ethical behavior.
* Exceptional communication skills with a high standard of clarity and professionalism.
* Familiarity with customer workflows and operational processes.
* Have a sound understanding of the metropolitan and regional areas of the state you are scheduling for, to enable effective route management.
* Coordinate the use of customer portals and compliance requirements.
* Manage quotes and local procurement of spare parts and/or consumables.
* Detail-oriented with the ability to follow procedures, identify discrepancies, and resolve them effectively.
* Strong time management skills and ability to manage multiple customer demands efficiently.
* Ability to work independently and as part of a team.
* The ability to inspire and support a team of technicians to achieve excellence.
Why You'll Love Working with Us:
Our employees are our most valuable assets and the core of our organisation. Together, we can deliver an exceptional customer experience while having fun at the same time.
This position offers a great opportunity for a motivated professional to make a meaningful impact. Our benefits program includes:
* An opportunity to be a part of a diverse, inclusive, and collaborative work environment.
* Access to wellbeing and mental health support programs.
* Opportunities for professional growth and development.
* Employee recognition, referral, and service rewards programs.
* A supportive and experienced management team.
If you're customer-centric and ready to take on a rewarding challenge and contribute to our exciting growth, we'd love to hear from you.
Apply now and become a valued team member of the Global family! #J-18808-Ljbffr