Discover a new challenge in training and development, where your skills can drive meaningful change. We're seeking an experienced Learning Designer & Facilitator to join our high-performance team. Your passion for creating engaging learning experiences will help elevate sales performance and customer satisfaction.
Job Description:
This is a fantastic opportunity to leverage your expertise in instructional design, adult learning methodologies, and contact centre operations. As a Learning Designer & Facilitator, you'll be responsible for developing impactful training programs that enhance product knowledge, improve sales conversion rates, and deliver exceptional customer experiences.
* Create comprehensive training materials, modules, and learning paths for onboarding, continuous development, and product/service updates.
* Design and deliver dynamic in-person and virtual training sessions that captivate, inform, and empower our Sales Team.
Required Skills, Knowledge, and Experience:
To succeed in this role, you'll need a strong background in contact centre operations, training, and sales-driven environments. You'll also require excellent communication and presentation skills, with the ability to convey complex information clearly to diverse audiences.
* Proven experience in contact centre operations and training, ideally within a sales-driven environment.
* Strong communication and presentation skills, with the ability to convey complex information clearly to diverse audiences.
* Excellent interpersonal skills with the ability to build rapport and trust with trainees and colleagues.
* Proficiency in instructional design principles and adult learning methodologies.
* Knowledge of contact centre technologies and customer relationship management (CRM) systems.
Our Benefits:
At [Company Name], we believe in investing in our employees' growth and well-being. Our benefits package includes:
* Learning opportunities from industry experts and leaders.
* A hybrid workplace offering flexibility between office and remote work arrangements.
* Flexible leave days for personal activities and self-care.
* A Reward and Recognition program celebrating employee achievements.
We're committed to fostering a diverse and inclusive work environment, where everyone feels valued and supported. If you're passionate about delivering high-quality training experiences and driving business success, apply now to join our dynamic team.