Kilmore Trackside is looking for an experienced Reception and Functions Administration team member.
Options for full or part time (4 days) will be considered, dependent on availability and experience in the role.
The Reception and Functions Administration role provides quality service to patrons within Kilmore Trackside and Kilmore Racing Club. This role sets the tone for first impressions of patrons to the Club and requires a friendly and courteous demeanour. Your tasks will include answering all phone calls and directing the flow of patron enquiries to Trackside and the Racing Office. You will be required to stay up to date with all current events, promotions and activities happening in the Club, and be able to confidently answer patron queries.
As the Reception and Functions Administration, you will be responsible for liaising with patrons to convert enquiries to events, communicating with internal and external stakeholders regarding function information, needs and delivery, and through to post-event debriefs with patrons. You will facilitate the communication between departments, providing front of house with detailed run sheets for function set up requirements, function delivery expectations and packdown requirements.
SKILLS AND RESPONSIBILITIES -
* Organisation of bistro bookings into booking system, create seating plans for bistro service
* Organisation of the Functions booking system, accurately recording all function expenses and invoicing, information and requirements
* Primary contact for Trackside and Kilmore Racing Club memberships, including setup of new memberships and yearly renewal processes. Maintenance of the computer-based memberships programs
* Must have strong computer/ technology systems experience and be able to learn new computer based systems efficiently and confidently
* Demonstrated ability to promote excellent public relations with patrons and staff
* Strong attention to detail, must be able to multi task and stay organised!
* Excellent oral and written communication skills
* Must be a team player, able to lead while going the extra mile to deliver ‘Hospitality’ to all patrons at Kilmore Trackside
This role is ready to start immediately.
If you think you have what it takes to succeed in a busy reception and function environment and believe you are the right fit for our business, please email your resume and cover letter outlining your relevant experience to:
Emma Walker - ***********@kilmoreracingclub.com.au