Join to apply for the Payment Operations Officer role at BOQ Group.About The RoleAre you ready to join a dynamic team and make a significant impact in the world of payment operations? As a Payment Operations Officer at BOQ Group, you'll play a crucial role in delivering high-quality, efficient operational service and risk outcomes.You'll work closely with internal and external stakeholders, customers, and industry partners to ensure all activities are carried out in compliance with relevant regulations, policies, and procedures. Your responsibilities include managing payments, cards, and transaction activities, always keeping the customer at the forefront.In this role, you'll handle requests, decisions, and tasks with care, empathy, and confidence, building trust and acting with integrity. As you develop skills and progress, you'll take on more complex tasks, cross-skill across brands and functions, and contribute insights for continuous improvement, supporting BOQ Group during its transformation.About YouThe ideal candidate will have varied experience, be a fast learner, with attention to detail, and have admin or data entry experience. Experience in a branch or customer service role is a plus but not necessary. Strong time management, organizational skills, positive communication, and proficiency in banking software are essential. You should be capable of building rapport with diverse customers and stakeholders.About UsBOQ Group is a collection of challenger brands with a purpose to provide genuine alternatives to Australian financial services. Our brands include Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, and BOQ Specialist, each serving different customer segments but sharing a common goal—to build social capital through banking.We foster an inclusive environment that values diversity and leverages differences, creating opportunities for all. BOQ Group has been recognized as an Employer of Choice for Gender Equality by WGEA and has implemented a Reconciliation Plan to promote inclusivity.Our PerksWe offer flexible work arrangements, discounted financial products, salary sacrificing options, paid parental leave, extra annual leave, private health insurance discounts, an Employee Assistance Program, and access to various employee networks, including Pride in Diversity. We are committed to supporting your professional and personal growth in a supportive environment.How To ApplyTo apply, visit our Careers Page or follow the provided links. We encourage Aboriginal and Torres Strait Islander People and people from all backgrounds to apply. Please inform us of your pronouns and any reasonable adjustments needed during the interview process. Background screening is a condition of employment, including checks under the Anti-Money Laundering and Counter Terrorism Financing Act.Note: No agency applications are accepted.
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