Melbourne | Australia
Are you looking for any of these attributes in your new challenge?
**Work from home** - you are welcome to work from home for the most part, with one day a week in the office. Many of our teamwork is remote from various parts of Melbourne and Australia.
**Agile team** - We are a fast-moving digital company. We make decisions quickly and execute them.
**Friday drinks & lunch** - Company culture is critical. Friday lunches and drinks at 4:30 are pillars of the Trellian way of life. Combined with a fun atmosphere and as many social activities as possible. (Pre and post-COVID)
**High retention rate** - Many of the team have been with the business for 7+ years. Any that do choose to leave often come back at some point—this speakers volumes about the culture of Trellian.
**Leading brands** - Through the broader group of business units, we work with many of the most recognised brands, including Coles, ACMA, Stratco, Tourism Australia, News Corp, Qantas, and many others.
**Exciting technologies and tools** - We build and resell leading-edge enterprise digital marketing tools.
**Multi-national** - Office located across the globe in USA, India and Europe
**Job security** - Trellian was established in 1997 - 26 years creating and developing search and marketing solutions
**Career growth** - Entrepreneurial people thrive at Trellian. If you have a hunger to learn, grow, and be supported by an established digital team, this is for you.
**Drive against the traffic** - Located in Beaumaris on the beach, southeast of the city.
If you answered yes, then read on:
**About Trellian**
Based in Beaumaris, Melbourne - Trellian has developed leading-edge digital marketing software and services for over 26 years. They are helping businesses improve their organic reach and traffic through Search Engine Optimization (SEO) and Search Engine Marketing (SEM) & Reputation Management software. Our team provides solutions to assist businesses with their online presence, help increase organic search rankings and manage their search engine marketing campaigns.
**Account Manager**
You will be responsible for overseeing the SEO, SEM & Reputation Management campaigns of your clients. You will be responsible for the performance, strategy, growth of each account you manage.
**Most Important Things**:
- Clear and professional client communications
- Amazing time management skills
- Positive client satisfaction & sentiment as measured NPS surveys
- Detailed understanding of SEO
- Broad knowledge of digital marketing
- Previous SEO and digital marketing industry experience
**Responsibilities**:
- Support with keyword research and content strategies
- Oversee all strategic initiatives for the account
- Internal collaboration across the SEO team for your clients
- Communicate all initiatives, strategies, and opportunities to clients as needed and on a weekly/monthly basis.
- Organise and facilitate client meetings (weekly/bi-weekly calls and monthly reporting calls).
- Ensure account workflow is professional and of high quality.
- Align the campaign strategy with the client KPIs and business goals.
- Work with internal teams and Executive Sponsors to identify and vet new opportunities for account expansion.
- Serve as the main point of contact between the client and Trellian to build a strong partnership.
- Organisation - AM is responsible for keeping all documents and workflow for the team to quickly understand due dates, meeting times, the current state of the campaign, and client relationships.
- Analyse metrics at a micro-level and a macro level - determining the current state of campaign progress via Google Analytics, SEO specific tools, and CRM (HubSpot).
- Other applicable or related duties as assigned
**Key Performance Indicators (KPI)**:
- Client retentions
- Account growth
**Our Values**:
- **Data-Driven**: We believe data-driven decisions are the key to success, and we are evangelists for the power of digital insights
- **Passionate**: We care deeply about what we do, are accountable for our actions and are committed to helping each other
- **Excellence**: It's in our nature, and we work hard to make a difference
- **Winning Together**: We know what it takes to build a great company and a great product, and it begins with valuing every member of our team
- If the above sounds like you, we are super excited to hear from you and looking forward to chatting further.