Competitive hourly rate negotiable upon experience
About the role
We are seeking a strong leader with sound judgement and great stakeholder engagement skills to join our Commonwealth Government client as an EL1 Assistant Director, Energy Rating Support. The successful candidate will oversee a small team responsible for reviewing enquiries, investigating and synthesising information to compile responses, coordinating across the Branch for more complex enquiries, and sending back responses to stakeholders in a timely manner. An initial 6-month labour hire contract is on offer, with the possibility of extension. This role is full time and based in Canberra, ACT (flexible working arrangements will be considered on a case by case basis).
Please note: only Australian citizens with an ability to obtain a Baseline security clearance will be considered for this role.
Duties
- Research and interpret complex information, including legislation and technical documents, and communicate findings clearly in plain English.
- Oversee the daily operations of a public-facing enquiries inbox, guiding team members in understanding queries and identifying appropriate responses.
- Handle complex enquiries directly, escalate when needed, and support resolution of issues raised by the team.
- Provide advice and briefings on complex issues to senior stakeholders.
- Lead projects aligned with team priorities, such as strategy development, implementation planning, and data improvement initiatives.
- Collaborate across teams to ensure alignment on upcoming changes, system updates, and their potential impacts on stakeholders.
- Build and maintain strong working relationships with internal colleagues, external partners, and subject matter experts.
- Promote continuous improvement in enquiry handling processes, ensuring service standards and compliance requirements are met.
- Lead a small team, manage workflow and performance, and foster a positive and productive team culture.
Mandatory Qualification
- Tertiary qualifications are required. Preferred areas of study in energy, engineering, business, government, program management, regulation, audit, compliance or similar.
Requisite skills/experience
- Ability to investigate, interpret and communicate advice regarding legislation and technical documentation in a simple and easy to understand manner.
- Effective leadership skills, with experience in managing staff and adjusting leadership style to support the individual members of the team.
- High level of proficiency with Microsoft Outlook, and experience using Teams and SharePoint.
- Well-developed interpersonal skills and the ability to liaise effectively at all levels and with diverse stakeholders. Ability to build strong and positive working relationships.
- A can-do personality with a track record of demonstrating initiative, attention to detail and good skilled judgement.
- Strong written and verbal communication skills with the ability to simplify and communicate complex information.
- Initiative, attention to detail, problem solving skills and sound professional judgement for the delivery of high-quality outcomes and assurance processes.
- Strategic thinking and engagement to connect work within and across teams to inform high quality and connected outcomes.
- Ability to work collaboratively in a fast-paced environment, with effective time management for self and team, and ability to meet deadlines.
- Experience using a CRM or other registration or grants system is preferred.
- Experience working in program delivery or a regulatory setting is preferred.
Culture and benefits
People enjoy contracting with relatbl because our business is owned and managed by people who have first-hand experience working as contractors. We can relate. We treat people the way we would want to be treated, and we provide a range of perks and benefits to our staff.
How to apply
Click APPLY or get in touch with Zeenat ( ) for a confidential discussion. Applications for this position close on Friday 26 September 2025. Applications received after the closing date will be considered for similar future opportunities.
Job insights
Your application will include the following questions:
- Which of the following statements best describes your right to work in Australia?
- Do you hold Australian Security Clearance?
- How much notice are you required to give your current employer?
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