Helloworld Travel Kingsway are looking for an energetic and experienced Manager to take the helm of our busy travel agency and guide our team to new heights. If you thrive in a fast-paced environment, love problem-solving, and get genuine joy from helping people see the world, this could be your next great adventure.
Offer
* Full-time position 9 – 5 pm Monday to Friday
* Attractive salary and access to Helloworld benefits
* Madeley location with onsite parking
* Work with a supportive family-owned business that values teamwork and initiative
* Enjoy a collaborative office with on-site amenities, exclusive travel events, and team activities
* Opportunities for ongoing training and growth
* The satisfaction of helping people create incredible travel memories
What you'll be doing
* Leading and supporting a team of passionate travel consultants
* Ensuring smooth day-to-day operations across the office
* Delivering exceptional customer service and inspiring the same in others
* Driving sales performance and maintaining strong supplier relationships
* Maintaining a positive, solutions-focused culture
* Overseeing training, professional development, and workflow clarity
* Managing escalations with calm, confidence, and care
* Ensuring compliance with agency processes and industry requirements
What we're looking for
* A seasoned customer service professional with leadership experience and the ability to motivate and develop team members.
* An enthusiastic leader who thrives on building relationships across all levels, from clients to external partners, ensuring the office runs smoothly.
* Strong computer skills — Microsoft Office and general business systems.
* Experience in travel consulting or travel management
* Strong leadership skills and a natural ability to bring out the best in others, fostering trust and collaboration
* Attention to detail, strong organisational and time management skills.
* Excellent communication skills with the ability to listen &relate well to others
* Ability to demonstrate empathy and resilience in difficult situations
* A love of travel and a solid understanding of products, systems, and suppliers
At Helloworld Travel Kingsway, we know that our people are our greatest resource. We value and care for our employees, if you're ready to guide a talented team and help shape the future of our agency, we'd love to hear from you.
Your application will include the following questions:
* Which of the following statements best describes your right to work in Australia?
* How many years' experience do you have as an office manager?
* Do you have customer service experience?
* Do you have experience as a travel agent within a retail environment?
* Have you completed a qualification in travel and tourism?
* Do you have experience in administration?
* How much notice are you required to give your current employer?
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