Customer Service Officer (10 Month Contract)
Wollongong Metro Office | Hybrid Working
Monday to Friday | Day shifts | Paid training
About The Role
In this frontline role, you'll support customers as they lodge insurance claims, providing calm, compassionate and professional service when it matters most. Working closely with your Sedgwick colleagues, you'll ensure customers and clients remain at the centre of everything you do while helping achieve timely and accurate outcomes.
Shift Options
This role operates Monday to Friday only, 9:00am–5:00pm.
Training & Hybrid Working
The first three weeks of training will be five days per week in our Wollongong metro office. Following this initial training period, the role will move to a hybrid working model, with three days per week in the office.
Key Responsibilities
* Respond to customer insurance enquiries via phone and email
* Triage incoming calls and coordinate enquiries efficiently
* Collect and accurately process key customer information
* Deliver high-quality customer service to internal and external stakeholders
* Maintain professionalism and empathy in sensitive or stressful situations
About You
* Caring, empathetic and emotionally resilient
* Customer-focused and self-motivated
* Comfortable working in a fast-paced environment
* A clear and confident communicator with strong organisational skills
* Competent with basic Microsoft Office applications
* Minimum of 1-2 years customer service experience preferred
What We Offer
* Fixed term employment with stable Monday–Friday hours
* Hybrid working model following initial training
* Paid training delivered from our Wollongong metro office
* Ongoing learning through Sedgwick Australia University
* +0.5% above Superannuation Guarantee
* Domestic and international career pathways
* Access to Employee Resource Groups
Recruitment Process
* Police checks, Right to work Checks and Reference Checks
* Australian work authorisation is required at time of application
* Online interview via HireVue
* 2nd interview
* Adjustments and accommodations available—just let us know
Equal Opportunity Statement
Sedgwick is an equal opportunity employer and is committed to ensuring our recruitment process is fair and accessible for all candidates. Sedgwick is an Equal Opportunity Employer.
Interested? Click Apply and upload your up-to-date resume.
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