As a key player in our hotel's front-line operations, you have the opportunity to make a lasting impression on our guests' stays.
**Your Key Responsibilities:**
- Provide warm and professional welcome and assistance to guests.
- Efficiently manage check-in and check-out processes with accuracy.
- Respond to guest queries and requests with a solutions-focused approach.
- Promote hotel services to maximise occupancy and revenue.
- Ensure accurate payment handling and compliance with hotel policies.
- Collaborate with other departments to provide seamless stay experiences.
**Key Qualifications:**
- A friendly and professional approach.
- Strong communication and problem-solving skills.
- Ability to remain calm and organised under pressure.
- Passion for delivering exceptional customer service.
- Experience in hospitality, tourism or customer-facing roles (preferably with training provided).
**Benefits of Working with Us:**
We're more than just a hotel - we're a community. Our team takes pride in every detail, offering global benefits, travel perks and career opportunities worldwide.