Claims Coordinator – Insurance Building | Bay Building Services About Us Bay Building Services is a national leader in the insurance building sector. For over 35 years, we’ve specialised in domestic and commercial property repairs following insured events including fire, storm, flood, impact and malicious damage. With strong industry partnerships and operations across Australia, we’re proud to deliver fast, reliable and high-quality outcomes for our clients and communities. About the Role We are seeking an organised and proactive Claims Coordinator to join our Claims Coordinator team. Office locations are either: Brisbane, Adelaide, Sydney or Melbourne. Reporting directly to the Manager – you’ll be the key point of contact for customers throughout their property insurance claim journey. This role is fast-paced, customer-focused and requires strong administrative capability to ensure claims are processed efficiently and professionally. You’ll work closely with clients, internal teams, suppliers and trades to keep every claim on track and deliver an outstanding customer experience. What you’ll be doing Manage new claims from lodgement through to completion Schedule estimators and coordinate site appointments Handle inbound and outbound calls with customers and stakeholders Update internal systems and client portals with accurate notes Prepare quotes, documentation and claim correspondence Raise purchase orders and approve supplier/trade invoices Facilitate contract amendments and scope changes What you’ll bring Strong customer service and communication skills Excellent administration and organisational ability Ability to prioritise and manage multiple tasks Strong computer literacy and data entry accuracy Previous claims experience (highly regarded) Insurance or building industry background (advantageous) Please note: During major weather events (such as storms or floods) additional hours may be required. Why you’ll love working with us Flexible hybrid WFH options (after probation) JB Hi-Fi discounts Paid Birthday Leave (after probation) Regular trade discounts BUPA health insurance discounts 24/7 Employee Assistance Program (for you & your family) Supportive, down-to-earth and values-driven team culture Ready to make a real impact in a growing organisation? Apply now and join Australia’s leading insurance building team! ??