Support day-to-day IT operations and troubleshoot tech challenges for a dynamic team.Contribute to exciting projects, implement new systems, and help refine processes.Guide users with training and problem-solving to empower their tech skills.What’s in it for you?You’ll join a professional, highly collaborative team in a role that’s perfect for someone eager to grow their IT career. Enjoy autonomy while working in a structured environment with strong systems and processes already in place. You’ll have opportunities to contribute to projects and improve tech experiences for a tight-knit team of legal professionals.What you’ll be doing:Troubleshooting Office 365, coordinating with external vendors, and monitoring helpdesk tickets.Maintaining IT inventory, organizing hardware setups, and providing training on system usage and cyber security.Providing first-level technical support, ensuring quick resolutions to hardware and software issues.Managing user accounts, permissions, and onboarding/offboarding processes.Assisting with IT projects, including planning and implementation of new systems and policies.Experience required:Exceptional communication skills and a proactive mindset to work in a professional environment.Problem-solving expertise and the ability to think on your feet.Certificate IV or equivalent in IT Networking or related field.1+ years in IT support with experience in Office 365 administration.About the company:This well-established professional services firm prides itself on delivering exceptional service to its clients. The team is based in a central Charlestown location, and the company culture emphasizes collaboration, learning, and innovation. You’ll have the chance to make a real impact on the team’s day-to-day tech experience.What’s next?This is a permanent, full-time in-office role based in Newcastle NSW, and only candidates within a commutable distance will be considered.This role is being recruited by NewyTechPeople and all applicants will receive a response.The easiest way to register your interest is to apply using the link. If you’d like to have a chat before applying, please contact Ellen Bennett on 0493 395 175.
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