Posted: 26 December
Offer description
Job Role Overview
A Passenger Service Agent plays a pivotal role in ensuring an exceptional travel experience for customers.
* Support passengers throughout the check-in, boarding and disembarkation process.
* Aid with efficient and professional handling of passenger inquiries, complaints and special requests.
* Demonstrate effective communication skills to interact with diverse international travelers including those with specific needs such as unaccompanied minors elderly patients wheelchair assistance. Provide accurate information on flight schedules fares routes policies security procedures protocols screening traveller personal belongings assist airport personnel departments ensure smooth customer satisfaction respond emergencies incidents diversions maintain accurate records documentation transactions interactions utilise language communicate international diverse customers employ active listening provide timely feedback offer support answer questions about destinations prices amenities handle correspondence tickets verify identifications sort documents screen clients identify risks assess situations think critically manage stress cope effectively develop relationships build trust collaborate internally externally thrive under pressure perform accurately efficiently.
