Operations team member - ipswich

Job no:513016

Work type:Permanent Full Time

Location:QLD - Metro

Categories:Customer Service, Administration & Operations

Advertised:18 Nov 2024 E. Australia Standard Time

Applications close:18 Dec 2024 E. Australia Standard Time

The Role

Reporting to the Operations Manager, the Operations Team Member is an integral member of our customer facing team and will effectively deliver store operations activities in support of a sales focused culture and profitable sales growth.

Key Responsibilities

• Deliver effective store administration in line with standard procedures, including:
  • cash handling and banking integrity
  • tendering transactions
  • systems access and data integrity
  • store web sales and extended warranty claims
  • telephone management and enquiries
  • marketing and promotional activity
• Contribute to financial performance through effective inventory management and management of controllable expenses
• Manage all sales channel fulfillment in line with procedures
• Work collaboratively as part of a team in delivering a consistent positive store and channel experience for the customer and effectively resolve customer complaints and queries as required
• Contribute to The Good Guys brand and store experience through quality merchandising, in-store marketing and presentation
• Continuously improve sales skills and product knowledge through available online platforms and active participation in other development opportunities

Benefits

• We have a supportive, transparent and inclusive team
• The Good Guys is a multi-award winning, iconic retail brand with a rich history in the Australian retail market since 1952
• We offer a competitive salary package, a leading commission structure for sales positions and generous team member discounts across The Good Guys and JB Hi-Fi
• You will work with exciting, industry leading products and brands from Apple to Dyson, Samsung, Nespresso, Weber and much more
• We support vulnerable members of our community by making donations to our 'Doing Good' and 'Helping Hands' workplace giving programs
• You will have exposure to ongoing training & development opportunities from day one
• We offer fantastic long‐term career opportunities across the broader The Good Guys/JB Hi‐Fi group

To Apply

The Good Guys is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don't meet 100% of the criteria) – please don't hesitate to apply!