ICT Help Desk Officer
- NSW
- 8 Months
The Service Desk Analyst provides Tier 1 Information Technology support in a high volume service desk environment to assist callers in addressing, resolving or redirecting technical enquiries relevant to the services delivered by the Information and Digital Services (IDS) IT Service Desk.
**Key Accountabilities**:
- Providing advice to employees to ensure as many enquiries are resolved without the need for escalation to Tier 2 IT support teams.
- Administrative processing of work items to provision access to IT systems, submission of warranty claims and logistics of service calls.
- Adhering to relevant policies, procedures and processes to ensure information and advice provided to clients is current and accurate.
- Answering, clarifying and responding to client questions/complaints and status follow up calls, including the nature of the enquiry, problem or issue to ensure accurate advice is provided to the client and complex matters are escalated appropriately.
**If this sounds like you**:
**Infopeople - Josie Bandiola**
3538206