Role type: Temporary until June 2026 Salary: Clerk grade 9/10 - $129,464 - $142,665 plus superannuation and leave loading Location: Sydney (flexible working arrangements available in line with the DCS Flexible Working Policy) About the role As a Senior Project Officer in the the Digital Strategy, Sourcing and Assurance branch of Digital NSW, you will lead the delivery of infrastructure, IT and telecommunications projects that directly support critical public safety and connectivity outcomes across NSW. The Senior Project Officer within the DSSA branch will play a pivotal role in delivering complex projects that support the branch's strategic objectives and operational excellence. This position requires a keen understanding of both the unique challenges and opportunities within DSSA, ensuring projects are not only completed on time and within budget, but also drive innovation and collaboration across diverse teams and stakeholders. Working in a fast-paced and strategic environment, you will manage project planning, stakeholder engagement, risk mitigation and budgeting. What your day-to-day will look like: Plan and manage projects from initiation through to completion, setting objectives, timelines and clear action steps. Provide regular updates and maintain strong communication with stakeholders, team members and vendors. Proactively identify risks and implement solutions to keep projects on track and aligned to scope and schedule. Coordinate tasks across business units, ensuring effective use of team resources and support for project milestones. Monitor budgets and performance to ensure delivery meets financial, quality, and strategic expectations. To be successful in this role, you will demonstrate: Strong Leadership in Complex Projects: Demonstrated capability to deliver large and complex infrastructure, telecommunications, or ICT projects to time, cost, scope, and quality requirements, with proven experience in project planning, budgeting, risk management and stakeholder engagement across complex, multi-stakeholder environments. Relationship-Building Abilities: Build and maintain strong relationships with customers, stakeholders, and vendors to ensure effective communication, smooth negotiations, and proactive issue resolution, keeping the project aligned with all expectations. Exceptional Organisational Skills: Organise and lead working groups and committees to facilitate information exchange and ensure timely project milestones and overall completion. Expertise in Documentation and Systems Management: Skilfully prepare and manage project documentation and leverage project management systems to track progress, identify emerging issues and support informed decision-making and comprehensive project evaluation. Customer Centricity: Contribute to a team culture of customer centricity, innovation and collaboration to ensure continuous improvement and support a positive customer experience. Applying is easy! Launch your career to the next level by submitting your resume and a brief cover letter highlighting your relevant skills and experience. We will then get back in touch after the closing date with the next steps. If you don’t meet all the criteria but still believe you could succeed in this role, please still apply – we’d love to hear from you. For enquiries regarding this position, please contact Angela Senior via Angela.Senior@customerservice.nsw.gov.au Salary Grade 9/10, with the base salary for this role starting at $129,464 base plus superannuation Click Here to access the Role Description. For enquiries relating to recruitment please contact Amy Vierboom via amy.vierboom@customerservice.nsw.gov.au. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: Friday 30th January 2026 @ 10.59am Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here. We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact amy.vierboom@customerservice.nsw.gov.au or 02 9494 8351. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process