About Keyton With over 65 villages across Australia, 15,000 residents and 800 passionate staff, we’re leading the way with heart, for a new age of wellbeing, connection and choice for all independent seniors. Leveraging over 30 years of experience, our teams work across the country in a variety of departments and business units, all share a common goal: We Lead with Heart, and we are committed to creating caring and fun-filled retirement communities. Our purpose is to create places where communities thrive – not only for residents, but importantly, for our employees also. We do this by creating safe, secure and connected independent living communities where residents can enjoy active and social lifestyles, close to essential services and amenities. Keyton Perks & Benefits Career development and growth opportunities Opportunity to train and work alongside a supportive, professional team Thrive as part of a strong team in an exceptional work environment Employer referral program Health & Wellbeing and Reward Program Exclusive access to Sonder mental wellbeing app Discounted health insurance, annual vaccinations and skin checks The opportunity to make a meaningful impact in the lives of our residents The Role Set in the heart of leafy Richmond, Kennedy Place offers luxury residences where cosmopolitan living meets refined design and personalised five-star service. With a private wellness centre, seamless access to Melbourne’s public transport, and a lifestyle designed for those who value connection, calm, and the extraordinary, Kennedy Place is more than just a home. We have an exciting opportunity for a Concierge to join our dynamic team on casual basis. This Concierge is the go-to person for our residents, who is a vital part in the smooth operation of the resort. The successful candidate, will therefore be required to assist in various areas of the resort, having more of a hands-on approach. Reporting to the Ardency Manager, you will be tasked undertaking a variety of concierge duties and responsibilities including: Providing a high level of customer service to the residents and guests of Kennedy Place by Ardency Managing reception duties and responding to resident and guest enquiries Maintaining accurate data records and assisting with invoicing Coordinating contractor inductions and supporting EHS compliance Conducting resident welfare checks and managing follow‑ups where required Assisting with production of weekly newsletter, monthly journals and community communications Contractor management including inductions Assist with day-to-day operational activities through different IT platforms Delivery of resident packages and room service meal Set up and pack down of resident activities Ensuring that a premium level of customer service is provided to our residents in every interaction. Shifts This is a casual position and does not offer guaranteed or full-time hours. We are seeking applicants with the flexibility to work across all shifts on a rotational roster, including weekdays and weekends. Availability to provide additional support for leave coverage is essential. Shifts may include: Monday: 8:00am – 4:00pm Afternoon shifts (Tuesday to Friday): 3:30pm – 8:00pm Weekend shifts: 8:00am – 2:00pm and 2:00pm – 8:00pm Training will be provided to the successful candidate. About You To be successful in your application, you will have the following; Administration and demonstrated customer service experience Demonstrated experience using Microsoft Office (Outlook, Word, Excel) and ability to pick up new systems Excellent communication skills, both verbal and written, with the ability to engage effectively with a diverse community Exceptional interpersonal skills with an approachable personality that helps build trust and rapport with residents, families, and team members Be highly organised and able to prioritise competing tasks Demonstrates outstanding personal presentation and reliability Willingness to learn and professionally develop A professional, initiative-taking and can-do attitude To have a current First Aid and CPR certificates, Have current RSA, or be willing to obtain Ready to Join the Fun? If you're passionate about fostering a vibrant and caring community for independent seniors, we’d love to hear from you! Join our friendly team and be part of something truly meaningful. Please submit your resume and cover letter to the link below. In your cover letter, please highlight your interest in the Concierge opportunity and explain how your skills, qualifications and interests align with our requirements. Please note: The successful applicant must complete a Police Check & will be required to receive an annual flu vaccination between the months of May to November. For selected roles that are more physical in nature, pre-employment medical assessments may also be required prior to any employment offers being made.