Field Service Technician | Respiratory & Gas
Reporting into the Service Leader - WA for our Safety division, the new Field Service Technician will be based in the Perth region, traveling to customer sites, and working from our Balcatta workshop as required.
Key responsibilities include but are not limited to:
* Maintain, repair, and test Draeger safety products (respiratory protection, gas detection, and more);
* Produce work conducted reports for customers;
* Prepare detailed quotations for customers;
* Maintain accurate service records via the CRM;
* Provide high quality service and support to our customers;
* Onsite customer user and maintenance training;
* Travel regularly to regional client sites in wider WA, occasionally interstate as required;
* Apply a compliance focused mindset across all operations;
The ideal candidate will be equipped with the following attributes:
* 2+ years' post-trade experience in a similar technical field service role;
* Willingness to travel regularly to regional customer sites, and ad-hoc interstate;
* Capacity to effectively service a range of technical safety products;
* Exposure to delivering product training for a variety of users;
* Experience with technical documentation and diagrams, comprehending technical problems presented by customers, and providing effective solutions;
* Well versed in effectively articulating company and product information to customers;
* Working knowledge of routine arithmetic calculations and pricing structures to complete quotations;
* Proficient in various computer software, including Microsoft Office suite of applications;
* Adaptability and readiness to handle multiple, changing priorities in a fast-paced environment;
* Team player with a positive attitude and willingness to learn;
* Exemplary understanding of compliance rules and ability to act as a role model in upholding and promoting compliance standards;
* Strong customer focus, problem solving, communication, organisational, and task management skills;
* Current Drivers License.
We offer a range of benefits, including:
* Company paid Parental Leave, including Superannuation;
* Personal and tailored coaching for transitioning in and out of Parental Leave;
* Genuine and dedicated career and retirement planning and support;
* Corporate Social Responsibility (CSR) partnerships;
* Birthday and Service Anniversary vouchers;
* Exclusive membership with our Health & Wellbeing partner, offering a wide array of discounts;
* Employee Assistance Program (EAP) for you, and your family;
* Flat structure and open doors, giving you access to everyone in the business;
* Structured leadership programs, mentoring initiatives, and global learning platforms.
Draeger is an Equal Opportunity Employer that is committed to respect, fairness, and transparency. Everyone is unique and each Draeger employee contributes to our inclusive and diverse workplace.
We welcome applications from all qualified candidates, regardless of age, gender, sexual orientation, disability, ancestry, ethnicity, national origin, cultural background, faith, marital, veteran, or social status.
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