National Training and Onboarding Manager
AU
ABOUT AUDIKA
Audika is part of Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss. Worldwide the group employs 26,000 staff in more than 30 countries and distributes hearing healthcare and intelligent audio solutions to people in more than 130 countries. In Australia, Audika has over 200 clinics who provide hearing services to our valued clients. We strive to put hearing care on the health care agenda and to improve the quality of life of people living with hearing loss.
ABOUT THE ROLE
We have created a new National Training and Onboarding Manager to head up all client facing training capability across our more than 200 clinic networks.
At Audika, we believe onboarding and training is one of the most critical leadership levers in any organisation. We see this as the foundation from where standards are set, habits are formed and culture becomes real. Done well, it doesn't just prepare people for the role, it defines how they will perform, lead, and care for our clients long into the future.
In addition, we are investing in a new National Training and Innovation Hub in our Sydney Head Office that you will set up and lead.
We are seeking someone to take our next step in delivering "best-in-class" onboarding and training. This will bring adult learning principles, technology and team leadership to deliver excellence at scale.
YOU WILL BE SUCCESSFUL IN THIS ROLE, IF YOU HAVE:
Minimum 5 years' experience in learning, onboarding, clinical training, or capability development within healthcare or similar industries (essential)
Minimum 5 years' people leadership experience, including coaching, performance management, and workload prioritisation (essential)
Minimum 5 years' experience designing structured onboarding programs, competency frameworks, and learning pathways (essential)
Demonstrated experience facilitating clinical, systems, and operational training in group and virtual formats (essential)
Demonstrated experience assessing new hire capability and readiness, including behavioural and technical components (essential)
Clinical audiology or hearing care experience (essential)
Experience supporting adoption of new systems, processes, or clinical initiatives (desired)
Experience collaborating with cross‐functional teams such as Sales & Ops, Audiology, and IT (desired)
DESIRED SKILLS:
Leadership & Team Management — Proven ability to lead and develop a small team, set expectations, coach effectively, and build a high‐performance culture
Training & Facilitation — Advanced capability in designing and delivering engaging training using adult learning principles
Instructional Design — Skilled in creating structured learning pathways, onboarding materials, and competency assessments
Evaluation & Readiness — Confident in assessing new hire performance and making evidence‐based recommendations
Subject Matter Expertise — Strong understanding of clinical and operational best practice, products, systems, ATRT, and processes
Collaboration & Influence — Strong stakeholder engagement across Sales, Contact Centre, Audiology, ComEx, HR, and clinic teams
Communication — Clear verbal and written communication, able to simplify complex concepts
Digital Capability — Comfortable with learning platforms and content tools (e.g., Fuse, Articulate 360)
Adaptability — Able to integrate new initiatives, system changes, and compliance updates quickly and effectively
Travel & Flexibility — Willingness to travel interstate and support in‐person or group‐based sessions as required
QUALIFICATIONS:
* Master of Audiology or equivalent clinical qualification (essential)
* Tertiary qualification in Adult Education, Learning & Development, or related discipline (desired)
* Certification in instructional design or capability development (desired)
About Audika Group
The Audika Group is the hearing care division of Demant and we are one of the world's leading hearing care retailers with more than 3,500 clinics in 25 markets. If you join our team, you are guaranteed an inspiring and motivating working environment in a highly international environment. You will work with a variety of different countries, cultures and perspectives, in close collaboration with amazing and committed colleagues.
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