Job Category: Banking and Financial Services
About Summerland
Welcome to Summerland, where banking meets community values. We are a customer-owned bank and a certified B Corporation, dedicated to serving the residents of a vibrant Northern Rivers Region.
At Summerland, we prioritise the well-being of our customers and our environment, ensuring that every financial decision we make aligns with our commitment to social and environmental responsibility. As we continue to grow, we are seeking passionate individuals who share our vision and want to contribute to the positive impact we make in our community.
Join us and become part of a team that values integrity, sustainability, and the power of banking for sustainable community.
About the Opportunity
We are looking for a Loans Support Officer who is responsible for providing a prompt and compliant lending service, particularly in loan documentation, loan funding, and post-funding maintenance, to meet customer needs with exceptional customer experience. You are engaging, innovative and create authentic relationships that contribute to a collaborative ‘one team’ culture.
Key responsibilities:
1. Offer an excellent customer experience by establishing and maintaining professional and productive working relationships
2. Ensure compliance and accuracy by demonstrating unwavering commitment to ethical banking
3. Contribute to a positive team environment
The Loans Support Officer can apply their customer service experience by consulting and negotiating with stakeholders to support growth of the loan book. They have confidence in themselves and their team and promote a ‘can do’ attitude to develop a strong, professional, and cohesive team fulfilling their role to our lenders and customers to deliver the Summerland strategy. They are open to new ideas, seize opportunity, and deliver simple, sustainable solutions.
Working for Summerland
Our values are:
1. People Matter Most
2. Be Brave
3. Default to Positivity
4. Make each other Proud
5. Keep it Simple
Our value of ‘People Matter Most’ is the cornerstone of Summerland as we know our people are integral to the success of the business. Summerland is committed to creating a culture that enables staff to reach their full potential. Our people are guided by the customer-owned banking philosophy with staff working together with an approach that is collaborative, open and transparent to ensure the sustainability of community. This is evidenced by Summerland being awarded the Kincentric Best Employer Award for three years in a row.
What we Can Offer
In return for your hard work and dedication you will receive:
1. Attractive Salary + 11.5% Super
2. Additional 5 days leave
3. Access to paid volunteer leave
4. Concessions on retail banking and loan products
5. Other benefits include:
6. Transformational culture – awarded Kincentric Best Employer 2020, 2021 & 2022
7. Extensive development and recognition program
8. Flexible working options
9. Wellbeing framework including Employee Assistance Program (EAP)
10. Working with a professional, passionate, and friendly team
Job Description
Join our team. Apply today!
If you are interested in progressing your skills and experience and a career within the financial services space, the Loans Support Officer role at Summerland is your next step towards a fulfilling career working alongside other finance professionals and being in a diverse and inclusive culture that is local and community focused.
Click “ Apply ” and upload your resume and cover letter addressing the selection criteria in your application.
Applications Close: Sunday 19 January 2025
For further information about the position details please contact Adrian Watkin on 1300 728 728
Desired Skills and Experience
Our Recruitment Process
Summerland promotes a culture that actively seeks to include, welcome and value diversity to enable people to contribute their best work. We encourage people of all abilities, Aboriginal and Torres Strait Islander people, young people, and people from culturally diverse backgrounds to apply for this job.
Our screening process will include a mixture of online screening and assessment tools. As a guide, you should expect the process to include the following components: resume screening, initial phone interview, live online or face to face interviews.
If you are passionate about this role, and can demonstrate the skills and experience required, then we look forward to hearing from you.
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