Our client, a leading player in the financial services space, is seeking a talented Service Designer to join their team to play an integral role in a payments project. This role offers an exciting opportunity to shape and map the customer journey, ensuring a smooth and engaging experience throughout the migration process.
You will start this project on an initial 4 month project with a high likelihood of it extending for another 12, and you will play a key role in designing and mapping customer journeys to ensure a seamless experience throughout the process.
The role will see you:
* Develop and document end-to-end user journeys for the program.
* Conduct customer interviews and research to gather insights and validate design decisions.
* Create wireframes, prototypes, and service blueprints using Figma.
* Collaborate with cross-functional teams to align design solutions with business objectives.
* Identify pain points and opportunities to enhance customer experience.
* Become the SME on the customer journey and lead journey showcases with executives.
You will bring to the role:
* Proven experience in service design, customer journey mapping, and UX design.
* Proficiency in Figma and other design tools.
* Strong background in financial services and payments.
* Experience working on a migration project will be a real plus. .
* While obviously, excellent communication and stakeholder engagement skills are required.
If this sounds like your next assignment, then please forward your resume to Marilyn Lennon
Balance Recruitment is committed to equal opportunity employment. We celebrate diversity and encourage people from all sections of our community to apply for this role.
Balance Recruitment is committed to equal opportunity employment. We celebrate diversity and encourage people from all sections of the community to apply.