What we offer
* Hybrid and flexible working
* An inclusive parental leave policy
* Investment in internal and external training opportunities
* A structured global mentoring program
Role Overview
This role is responsible for client engagement and project management services including requesting quotes, managing timelines and deliverables in complex POSM & print sourcing and creative production projects. The role focuses on developing relationships with customers, connecting with key business executives and stakeholders, liaising with cross-functional internal teams to improve the entire customer experience, and identifying new business opportunities amongst existing customers.
Key Responsibilities
* Provide technical input and advise on print, POSM, visual merchandising and premium projects
* Oversee (and assist with) the procurement of client marketing collateral, delivering on time, to specification, to quality and to contractual targets
* Project management of campaigns and components
* Develop solid relationships with client's brand teams
* Develop strong relationships with suppliers
* Implement and use Tag's reporting tools
* Measure customer satisfaction and take appropriate action
* Measure KPI's and service standards against agreed and obligated levels
* Predict potential areas of shortfall and implement remedial action as necessary
* Work alongside the Account Director to coordinate the activities of the Account Management team
* Work with colleagues in other markets and the central support teams to consolidate production and to coordinate multi-country campaigns
* Provide support for Account Director and Account Executives as required
* Identify potential areas of conflict and elevate to the Account Director where appropriate
* Be an informed and authoritative point of contact for key stakeholders to address any contract, transactional or supplier issues
Key Requirements
* Educated to degree level or equivalent
* 3-6 years previous experience of working in an agency
* Knowledge of Print, POSM, Digital and Visual merchandising production is preferred
* Experience in beauty or luxury goods industry, in either purchasing or production management would be beneficial
* Detail oriented, highly organised, have a systematic approach to tasks
* Capable of working in a fast-paced working environment with excellent project and client management skills
* Strong communicator and great team player
Ideal Candidate
The Sourcing Account Manager will need to be a multi-tasker, be able to use their initiative, and have the ability to problem solve. This is a role for an outgoing and energetic team player who can also be relied on to operate independently and remain focused under pressure.
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