Company Description
Applications closing Friday 5th December
About SEEK
SEEK's portfolio of diverse businessesmake a positive impacton a truly global scale. Our purpose is to help people live more fulfilling and productive working lives and help organisations succeed. We create world-class technology solutions toconnect more people to relevantemployment, education, small businessandvolunteer opportunities. Wehavea cultureofhigh-performancein our workplaces andcelebrate the diversity ofour employeeswhocontribute to thesuccess of our organisation.
Life at SEEK
SEEK's purpose is at the centre of everything we do. Our SEEK, which defines the way we work, is all about what makes us unique and a little bit different. Passion, Team, Delivery and Future are our principles that drive innovation and creativity. SEEK strives to support employee wellbeing by providing an amazing experience at work which led us to being named AFR BOSS Top 10 Best Places to Work in Technology **********). We are proud to work in an environment that's inclusive where everyone's unique ideas, experiences and perspectives are valued.
Our award-winning head office in Cremorne (just a 4 min walk from Richmond station) provides an exceptional space to collaborate with colleagues. The building provides sweeping views of the city, a games area, sit and stand desks at every workstation, modern end-of-trip facilities and Thursday night drinks which gives our people an opportunity to connect in a social setting.
Job Description
*This is an 8 month secondment opportunity*
You'll play a pivotal role in delivering exceptional experiences to SEEK's managed customer portfolios. Working closely with Account Managers, you'll become a trusted point of contact for our top tier customers. You will foster strong relationships while ensuring seamless communication with key internal and external stakeholders across the business.
This position sits within ANZ Sales and APAC Enablement in the Commercial division, reporting to the Manager, Customer Support. You will collaborate with external clients, internal Sales teams, Finance, Customer Success Managers, and Product Teams. Success in this role means making a real difference to SEEK's premium customers while developing your career in an innovative, client-focused environment.
Key Responsibilities
Deliver personalised service that exceeds client expectations and reinforces SEEK's premium offering
Identify, troubleshoot, and resolve customer technical queries including recruitment software partner issues
Handle hirer inquiries covering technical queries, site issues, education, and billing management
Build and maintain strong relationships with clients as their dedicated point of contact
Partner closely with Account Managers, Customer Success Managers, and Technical Support Teams
Deliver custom reporting requirements and work within agreed OKRs and SLAs
Maintain clear communication and set service expectations throughout resolution processes
Qualifications
Strong interpersonal skills with ability to build rapport and maintain professional relationships
Demonstrated ability to represent client interests while balancing business objectives
Customer focus mindset with passion for delivering premium service
Advanced written and verbal communication skills with ability to articulate technical information
Exceptional time management and prioritisation skills with attention to detail
Advanced Microsoft Office skills
Team player approach in fast-paced environments
Additional Information
At SEEK, we are passionate about fostering a culture of inclusion and wellbeing that embraces and values the diversity of our people. We are a purpose driven business that works with heart.
We know teams with diverse ideas, experiences and perspectives are more creative and are critical to ensuring effective delivery and innovating to enable our future success. As such, we welcome applications from people with diverse backgrounds and life experiences, especially as they relate to gender, sexual identity, culture, faith, disability and life stages. If you have the skills, curiosity and an adaptable mindset but don't meet every responsibility or qualification listed in this advertisement, please still get in touch with us.
Should you require any specific supportor adjustments throughout the recruitment process and beyond, please advise us and we will be happy to assist.
For this role, only those candidates with the eligible right to work will be considered.
SEEK kindly requests no unsolicited resumes or approaches from recruitment agencies and will not be responsible for any associated fees.
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