Country Care Group (CCG), an established Australian family-owned enterprise, is seeking a motivated and customer-focused individual to join our team as a Retail Assistant in Toowoomba.
CCG, founded in 1997, is a leading national supplier of medical and in-home aids for people living with disability, mobility impairments, and the aged.
As the Retail Assistant, your primary objective will be to deliver excellence in service within our showroom, creating a welcoming environment for clients and medical professionals.
A National Police check is required for this position
Key Responsibilities:
* Provide excellent customer service and promote sales of products and services.
* Offer specialist product knowledge advice to assist customers.
* Answer telephone queries and provide assistance to customers.
* Undertake debt collection for the store.
* Operate Point of Sale systems effectively.
* Liaise with Occupational Therapists, medical professionals, clients, and family members to provide tailored solutions.
* Generate invoices and maintain accurate records.
* Coordinate delivery schedules and follow-ups.
* Process orders and correspondence through the online portal.
* Maintain the showroom's layout and cleanliness regularly.
Requirements:
* Previous experience in a customer service role, preferably in a retail environment.
* Excellent communication and interpersonal skills.
* Strong organizational and time management abilities.
* Demonstrated ability to work effectively in a team.
* Basic computer literacy, including proficiency in Microsoft Office.
* Knowledge of healthcare products or experience in the medical industry is desirable.
* Fully Vaccinated against COVID-19
Benefits:
* Membership to Flare HR, giving you access to a range of discounts on national and international brands.
* Discounted Health Insurance
* Employer Paid Parental Leave