#GreatMindsDon'tThinkAlike At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organisation with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts.
About The Team
Uber has recently launched Uber Direct, an on-demand delivery service for business customers. The last-mile delivery market is estimated to be worth upwards of $7.5b AUD in Australia, with rapidly increasing consumer preference for on-demand services. Uber Direct has the potential to support on-demand delivery across a range of customer verticals - restaurants, supermarkets, non-food retailers, and many more use cases yet to be discovered. We are creating something brand new! Many of the problems we face are new for Uber and require creative solutions that cater to different customers, we're able to solve them because we deeply care #BuildwithHeart.
About The Role
Uber Direct is changing the way delivery is done around the world. We allow brands to leverage Uber's fleet of delivery partners to offer world leading speed and reliability for orders made through their existing websites or apps.
We have developed Partnerships with Merchants across a variety of verticals, including Restaurants and Retail, and are only just getting started.
We are looking for the right person to act as the Uber Direct Customer Success Manager for Channel Partners in ANZ. You will work closely with Partners to optimise the operational elements of their partnership with Uber from the use of the Uber Direct product to partner led acquisition.
This is a consultative role, where success depends on deeply understanding merchant needs, solution selling, and strong cross-functional collaboration.
Your Impact In Role
* Work closely with Channel Partnerships Manager to provide operational support and product expertise to channel partners, ensuring we provide a best in class merchant and delivery experience
* Partner with the Uber Direct operations team and other cross functional stakeholders to drive outcomes for our Channel Partners
* Identify improvement opportunities - execute on projects and initiatives, optimise existing process and build new processes
The experience you'll bring:
* A proven track record - You'll have 4+ years previous experience in partner management, account management or customer success
* Experience with SaaS products (API and integrations)
* A self-starter who thrives on solving complex problems
* Proactivity - a willingness to get into the detail and a continuous improvement mindset
* Commercial and business acumen - You have a good understanding of how businesses and organisations work together to achieve their goals
* Strong stakeholder management skills to work cross functionally and build effective relationships in a fast-paced working environment
* A partner first mindset, where you champion the needs of merchants and objectively represent the voice of the partner when business decisions are made
* This role is dynamic you'll need to be willing to roll up your sleeves and execute on things quickly to a high standard