Country Manager - Australia & New Zealand Sydney, NSW, AUPermanentFounded in 1860 in Florence as a workshop, shop and subsequently school of watch-making, Panerai is renowned for producing high-precision instruments for the Italian Navy with a pulse on innovation and function. Protected by military secrets, these creations were only launched in the International market when the brand was acquired by Richemont Group in 1997.Today, the Maison advances through cutting-edge research, sustainability, and empowering modern heroes with a team that passionately brings value to Panerai's distinctive mix of Italian spirit and Swiss watchmaking excellence.PurposeThe Country Manager will be responsible to manage the profit and loss, sales and network development of business in Australia and New Zealand. You will focus on driving growth, productivity, sales performance, optimization and excellence. You will lead and manage a team of boutique managers, and office team members by providing them with directions, being hands-on in ensuring day-to-day operational excellence and key performance indicators while upholding the brand & group standards. For our retail partners, you will visit them on a regular basis to build the relationship and act as their first point of contact for all commercial discussion while you will be supported by the regional and local team. You will work in close collaboration with HQ and South East Asia team based in Singapore.Key Responsibilities :Commercial Strategy and PerformanceDevelop strategy and practical actionable solutions to grow the retail and wholesale networkProactively develop and manage the network - both internal boutiques, and with retail partners to ensure increased visibility and profitabilityBuild and implement local strategies to develop sales, marketing, CRM and seamless client experienceEstablish and implement local marketing & communication strategy together and associated budget, to grow brand awareness within OceaniaLead retail projects, including but not limited to the implementation of new retail boutique opening, and refurbishmentMonitor and share updated reports on competitor's new boutiques, marketing activities, sales trend & events with HQ and Southeast Asia officePartner with HQ and Southeast Asia team to ensure that Retail, Wholesale, Operations, Marketing and Communications are delivered with excellence and within Maison's guidelinesClient DevelopmentPropose and monitor local marketing initiatives and programs, to recruit new clients and nurture communities of the brandCreate a consistent pipeline of initiatives to drive client acquisition, engagement, and increased client return rateChampion a clienteling mindset and have an entrepreneurial drive to drive new business initiativesBuild and develop strong relationships with our VICsP&L ManagementProfit and Loss ownership; propose and implement an annual budgetMonitor the right implementation of budget expenses and follows-up of the retail and wholesale sales, proposing corrective action if necessaryTeam Management and DevelopmentLead and manage the boutique and office teamEngage and motivate a team focused on delivering excellence and development by exemplifying the values of care, enriching communities, efficient accountability, and continuous improvementIdentify, develop and retain talentsOperationsManage merchandising allocation & assortment for Retail, Wholesale and Travel Retail network.Ensure that Brand's customer service and repairs are done in a timely manner; manage these processes using the support of Regional Shared Services, if appropriateEnsure that appropriate reporting is provided to Headquarters, in terms of sales analysis and financeTrainingOrganize and conduct regular training sessions for own team members, for retail partners' staffIdentify the training needs, and discuss with South East Asia team on specific training needsKey attributesExperience in managing growth, solution- orientedClear communications across management and team members, and external partiesJob ProfileMinimum 10 years of relevant experience in leading retail within the field of luxury, and experience in business managementDemonstrated exceptional people management skills, able to inspire and develop your teamFamiliar with highly matrix organization and strong stakeholder management with internal and external stakeholders.Ability to create and maintain good relationships with both internal and external stakeholders, able to bring in new valued business partners.Excellent communication, negotiation, and interpersonal skillsWilling to be hands-on, result oriented and entrepreneurship mindset.