Role Overview
Senior Technical Support Specialist
This position involves delivering high-level technical assistance across a global client base.
You will resolve complex and critical issues, serve as a subject matter expert for the product, and ensure a customer-centric solution is found.
To be successful in this role, you should possess:
* A strong background in technical support with software industry experience.
* Good knowledge of IT security and security vendors.
* Experience working with enterprise organizations in a vendor or software company.
* Proficiency in Microsoft Windows server platforms, focusing on administration, operating systems, and Active Directory.
* Experience with Linux and MacOS.
* In-depth troubleshooting skills for complex issues.
* Experience with SaaS/cloud environments.
* Excellent customer service skills.
Cybersecurity expertise is highly valued.
Benefits
The company offers an excellent culture and competitive benefits package.