NeoXam Australia Pty Ltd - Cloud Engineer
NeoXam Australia Pty Ltd is seeking an experienced and motivated Cloud Engineer to support our APAC clients, presales, and services team. The role involves close collaboration with the R&D team. The primary location is Sydney, with Melbourne as a secondary option.
The successful candidate will join a team of experienced consultants, participating in the implementation and support of solutions, including configuration of new modules and features using:
* NeoXam DataHub : A comprehensive, efficient, and customizable centralized data management solution for financial institutions.
* NeoXam IBOR : An independent and flexible Investment Book of Record providing asset managers with up-to-date positions, valuations, and forecasts.
* NeoXam Impress : An integrated solution for performance, attribution, and reporting, with customizable workflows and GIPS compliance.
Your Missions
* Serve as the liaison between the software development teams in France and the APAC support team.
* Act as the first technical contact for APAC clients, providing product support expertise.
* Support the sales and consultancy teams during sales and project implementations.
* Manage client environment copies and perform initial analysis of issues.
* Resolve client issues from analysis to software fix development in Java, managing support tickets.
* Document DataHub features and support-related knowledge.
* Oversee daily APAC Support operations, including ticket management and team coordination.
* Address performance optimization requests in collaboration with R&D.
* Lead cloud discussions and customer migrations.
* Develop and deliver Java fixes and enhancements at a later stage.
* Manage installation and upgrades of solutions.
* Monitor cloud resources and performance to meet production goals.
* Troubleshoot cloud-based issues and implement necessary fixes and enhancements.
* Plan and execute data migrations to the cloud.
Your Profile
* Engineering degree or equivalent (Master’s preferred).
* At least 10 years of experience in financial software implementation/support or IT projects in banking/finance.
* Knowledge of XML APIs, Web services (SOAP/REST), application servers (Tomcat/JBoss/Websphere), messaging, HMI SWING/SWT, Unix/Windows OS, and DBMS (Oracle/SQL Server).
* Experience with development tools (Eclipse), Scrum/Agile methodologies, versioning tools like Git, and Unix commands.
* Ability to perform peer reviews, assess code, and develop robust, high-performance software.
* Independent, proactive, with strong interpersonal skills and commitment to quality service.
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