Chief Concierge Opportunity
We are seeking a highly skilled Chief Concierge to lead our Wheels Team. Reporting to the Executive Assistant Manager – Rooms, this integral role provides a high level of local expertise and presents an amazing opportunity to play a key role in one of the world's largest hotels.
About the Role
The ideal candidate should be able to balance the needs of their team, guests, and the business itself, while maintaining a focus on excellence and continuous improvement. This requires strong organizational, communication, and leadership skills, as well as a deep understanding of the local area.
* Main Responsibilities:
* Supervise day-to-day operations, ensuring quality, standards, and meeting the expectations of customers on a daily basis.
* Manage all areas of the Concierge and Wheels team, including the hotel's loyalty program, VIP guests, groups in-house, training and development of talent, and knowing all special events taking place.
* Coordinate Wheels and contractors' talent on the driveway, valet parking, luggage services, transportation, and rooming a guest.
* Understand the impact of department operations on the overall property financial goals and objectives and manage to achieve or exceed goals.
* Coordinates and liaises with VIP Guests for any requests required while working with the management team and hourly talent to successfully execute all Concierge and Wheels operations.
* Strives to continually improve guest and talent satisfaction and maximize the guest satisfaction of the department.
* Maintains knowledge of rooms and their locations, services, and facilities of the hotel.
* Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
* Takes part in building mutual trust, respect, and cooperation among team members.
* Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.