Competive Salary package and benefits
- Great career delevalopement and safe workplace environment
- Has a continous opportunity for career advancement
**Position Purpose**
Is responsible for maximising the Region's trading performance of all stores within the region. The Operations Manager is accountable to ensure that all Stores within their division are following and complying with company policies and procedures, industrial awards and agreements and relevant regulatory standards.
This is an operational leadership role and is based at State Office. A large amount of time will be spent travelling from store to store. The position reports directly to the Divisional Manager and regular meetings will occur with the Divisional team to discuss the performance of the various stores.
**Safety**
- Accountable for the standard of safety culture in the state
- Accountable for implementing and evaluating safe work practices, improving safety performance and celebrating safety achievement.
- Accountable for all responsibilities in the mycar Safety care procedures specific to this position.
- Commit to maintaining health and safety principals both within own workplace and through the identification of potential risks at mycar
**Operational Procedures**
- Assist the Store Manager to provide Customer service to the appropriate standard to support the vision of 'Winning the Customer for Life"
- Maintain Company Standards and policies and procedures with the workplace.
- Monitor competitor activity and communicate this to the Store Manager.
- Other general tasks as directed by the Divisional Manager.
**Financial Performance**
- Responsible for ensuring performance targets are met within the division.
- Responsible for setting financial objectives for each Service Centre.
- Compilation & reporting of division's trading performance.
- Assisting in the development of budgets.
- Analysis of division / store trading performance & implementation of operational improvements as required.
**Building and Equipment**
- Ensure building and equipment maintenance is conducted on a regular basis in line with mycar policy.
**Customer Service**
- Ensure company customer service standards are in place, and are continually supported through team behaviours and ongoing training and coaching
- Handle customer complaints within authority guidelines
**People Management**
***
Adherence to Company policies & procedures through
- Provision of appropriate training, such as induction's (Store Managers & wages staff), OH&S;, Sales & Telephone, Technical.
- Recruitment & selection.
- Succession planning.
- Determination of store staff mix / numbers to meet store trading requirements.
- Conduct performance appraisals of Store Managers;
- Accountable to ensure that Store managers and Individual stores within their region are following and complying with all relevant company policies. Procedures, industrial instruments and regulatory standards.
**QUALIFICATIONS**
- Drivers Licence
- Tertiary qualifications in leadership, business/corporate an advantage
- Experience as a Store Manager (or equivalent industry experience) or multi
- site retail leadership or senior retail experience
- Ideally would possess Mechanical Knowledge
**Key Skills**
- Ability to prepare and execute Financial and Budgets
- Excellent stakeholder engagement, cooperative approach and relationship building skills at all levels.
- Good computer literacy.
- Proficient user of MS word, excel and power-point.
Interested applicants may send CV directly to