Job Summary
As a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.
What You'll Be Doing:
* Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
* Be the Go-To Tech Expert: Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
* Achieve and Excel: Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
* Collaborate and Contribute: Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.
Salary and Benefits:
* Hourly Rate: 30.33 per hour (*Junior rates apply for those under 20 years of age.)
* Penalty rates: Additional 25% for weekday hours after 6 PM, 25% for hours on Saturday, 100% for hours on Sunday, and 150% for public holidays.
* Variable Remuneration subject to plan rules.
* First 2 months guaranteed while you learn on board.
* Generous Discounts: 30% off Telstra services and exclusive offers with over 240 brands and partners.
* Leave Options: 16 weeks paid parental leave, Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and ability to purchase up to 4 weeks additional leave.
* Training & Career Growth Opportunities: Access over 17,000 LinkedIn Learning programs and Future Ready program.
* Flexibility: Flexible working hours and supportive parental leave approach.
* Recognition & Rewards: Monthly performance rewards and recognition programs.
* Inclusive Culture: Diverse team where everyone's unique perspective is valued.
Is It You We're Looking For?
* Great Communication Skills: You're a natural at connecting with people and making their day better.
* Solution-Oriented Approach: You enjoy thinking on your feet and tailoring solutions for each customer.
* Sales Drive: You're motivated to achieve and exceed sales targets and KPIs.
* Passion for Learning: You're eager to grow and develop your skills in a dynamic environment.
* Resilience and Positivity: You have a can-do attitude, even when things get busy.
* Customer‐Facing Experience: Previous experience is a plus but not required—bring your enthusiasm and we'll teach you the rest!
EEO Statement
When you become part of the Telstra team, you're joining a brand that celebrates diversity and inclusion. We welcome applications from people of all backgrounds, abilities, and experiences, and we strive to create a workplace where everyone is respected, valued, and can thrive. We can't wait to see what you'll bring to our team!
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