About Swatch
Colorful, happy, loud, shrill and forever re-interpreted in different ways. Since the "second watch" was born in March ****, hundreds of millions have been sold. In a very short space of time Swatch has become one of the most famous brands in the world – and all the while remaining true to itself. On average, a new Swatch design is created once every one-and-a-half days Swatch watches are a popular canvas for artists working in a great range of styles, and arguably the world's largest art gallery on the wrist.
Last year's Omega x Swatch Moonswatch collaboration was labelled by The New York Times as "the watch industry's defining moment of ****" and the phenomenal September **** release of the Blancpain x Swatch Bioceramic Scuba Fifty Fathoms has seen the brand create global headlines and crowds of exciting watch fans flooding stores around the globe. This is an exciting senior marketing role in a fast-paced environment with a brand that is white hot and burning with momentum – so if you love a challenge and want to take your career to the next level, this may be the role for you
The Role & Responsibilities
As Store Manager, you will play a key role in the success of this bespoke store by leading a high-performing, positive, and customer-focused team. Reporting to the Retail Manager, you will be a hands-on leader with a strong business mindset, committed to driving sales, operational excellence, and team development.
Lead by example, being hands on, consistently motivating the team to achieve sales targets
Manage team performance, providing coaching and addressing any issues proactively
Develop team capabilities through ongoing training and support
Ensure compliance with all company and brand policies and procedures
Manage staff rosters and oversee Time & Attendance
Complete and distribute daily reports to relevant stakeholders
Receive and reconcile inventory, reporting discrepancies
Conduct regular quality checks on stock and ensure accurate stock handling procedures
Support recruitment efforts and interviews
Deliver comprehensive inductions and follow-up training for all new hires
Ensure customer service standards are consistently met and enhanced
Resolve elevated customer complaints with professionalism and care
Skills & Experience
3+ years in retail Store Manager role within a high volume store
High skill set in driving sales and achieving KPI's
Experience with rostering, staff management and other day to day operations
Highly developed in customer service
Skilled in providing feedback
Excellent oral and written communication skills
Sound administrative skills and training experience
Organised with fantastic time management skills
Building and sustaining professional working relationships
Strong analytical and problem-solving skills
Computer literacy skills (Word, Excel, PowerPoint)
How To Apply
Click APPLY to submit your application.
Job Location
260 Collins St, **** Melbourne, Australia (Victoria)
Company Address
The Swatch Group (Australia) PTY. LTD. 40 River Boulevard Level 3 Richmond, Victoria **** Australia
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