Our vision is to redefine the customer experience, and we're seeking a passionate Site Lead to join our team.
Key Responsibilities:
* Lead and manage technical operations.
* Provide friendly and knowledgeable support to customers.
* Collaborate with your team to improve processes and efficiency.
* Effectively coordinate ticket escalation.
* Seek customer feedback and continuously improve results.
* Identify problems and develop new processes.
* Ensure documentation and procedures are up to date.
* Take ownership of technology issues.
Requirements:
* Proven leadership experience in managing technical teams.
* A passion for providing exceptional customer service.
* A keen interest in technology.
* Effective communication skills when troubleshooting.
* A positive attitude and can-do mindset.
* Excellent verbal and written communication skills.
* Flexibility in handling unusual situations.
Why You'll Thrive Here:
* Hybrid working with team anchor days.
* Extensive training and development opportunities.
* Extensive discounts and benefits.
* Choice of IT equipment and cost-price tech for personal use.
* Frequent team events to celebrate achievements and connect with colleagues.
We value diversity and enable every voice to be heard as we drive innovation.