Insurance Claims Expertise
We are seeking an Insurance Claims Expert to join our team in shaping the future of the insurance industry. As a key member of our digital claims delivery stream, you will play a vital role in enhancing and supporting our digital services for partners and customers throughout the claims lifecycle.
Key Responsibilities:
* Identify and drive improvements in business processes to enhance customer experience, boost digital adoption, and reduce operating costs.
* Collaborate with business and design teams to define and document UX/UI and functional requirements, translating them into user stories for engineering and QA.
* Use data insights to recommend product enhancements and close gaps in analytics.
* Map current and future state processes to align teams and stakeholders.
* Conduct data analysis and contribute to data design and classification.
* Design and execute test cases, support regression testing, and verify production changes.
* Create clear documentation and deliver presentations to support product adoption.
* Support backlog prioritisation and refinement to ensure smooth delivery flow.
* Facilitate workshops and act as a subject matter expert on product-related issues.
Qualifications:
* Experience and knowledge in business analysis and eliciting requirements within a digital environment, focusing on building good customer experiences.
* Background in Agile delivery with a deep understanding and practical use of modern digital frameworks.
* Excellent communication and interpersonal skills, with the ability to develop and maintain collaborative relationships with internal and external stakeholders.
* Ability to introduce and embed new ideas and approaches into existing working practices, coupled with a strong adaptability to change.
Benefits:
* Diverse roles and global connections.
* Exclusive learning opportunities.
* Flexible working arrangements.
* A supportive leadership team.
* Collaborative work environment.
About Us:
We are committed to inclusion and diversity, and we welcome applications from people with diverse experiences, perspectives, and backgrounds.
As part of our recruitment process, there may be several checks conducted to demonstrate your eligibility for a role at our company.
Professional Requirements:
* Life insurance and/or insurance claims and/or superannuation knowledge is desirable.
* Experience writing SQL for data analysis and Postman for API testing is highly desirable.
* Generative AI expertise is highly desirable.